Customer Service Representative - Markham, Canada - RG Henderson

RG Henderson
RG Henderson
Verified Company
Markham, Canada

2 weeks ago

Sophia Lee

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Sophia Lee

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Description

About Us

RG Henderson
We are the largest commercial food equipment repair company in the Greater Toronto Area and operate across Ontario. We provide Repair Services, OEM Parts, Installation, and Planned Maintenance Programs for a variety of commercial food service equipment. We are the leader within our industry and are looking to grow our team


Job At A Glance:


A Typical Day:


  • Manage all inbound/outbound calls in a courteous, clientoriented manner.
  • Process customer service requests through the computer system, ensuring accuracy.
  • Maintain strong working relationships within the Service Department.
  • Responsible for handling customer service requests from creation to completion, ensuring exceptional service.
  • Handles all incoming communication from customers and other stakeholders.
  • Provides customers with updates, ETA's, schedules and contacts subagents, technicians and other stakeholders as needed.
  • Act as the primary contact for conflict resolution by demonstrating strong listening and negotiation skills while speaking with irate customers to reduce escalation and increase customer satisfaction.
  • Builds positive relationships with all customers through active listening and providing opportunities to the customer for better service.
  • Warranty verification.
  • COD Payment processing.
  • Other duties as assigned

What You Need To Land This Opportunity:

  • Minimum high school graduation required.
  • Minimum of 12 years' experience working in customer service.
  • Must have experience with a current ERP system.
  • Minimum 50 wpm.
  • Ability to keep information confidential.
  • Strong data entry skills, basic math and proofreading abilities.
  • Strong time management, organization and multitasking abilities.
  • Manual dexterity required to use desktop computer and peripherals.
  • Ability to sit, and operate a computer and telephone for long periods of time.
  • Lifting or moving up to 10lbs (4.5kgs) may be required.
  • Overtime may be required
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