Tenant Placement Coordinator - London, Canada - London and Middlesex Community Housing

London and Middlesex Community Housing
London and Middlesex Community Housing
Verified Company
London, Canada

1 month ago

Sophia Lee

Posted by:

Sophia Lee

beBee Recruiter
Description

WAGE RANGE:
$ $29.58 per hour


POSTING DATE:
FEBRUARY 21, 2024


CLOSING DATE:
MARCH 6, 2024


LOCATION:
1299 Oxford street E., Unit 5C5, London,

ON


COMPETITION:

HOURS OF WORK:
8:30am - 4:30pm, Monday to Friday


THIS POSTING IS FOR ONE (1) PERMANENT FULL-TIME POSITION.

Who We Are:
London & Middlesex Community Housing (LMCH) provides 3,282 housing units across 32 properties to more than 5,000 people.

Those who call LMCH home are a diverse cross-section of individuals including families, seniors, adults, and new Canadians, all of whom are living with limited income.

At LMCH, we believe that housing is the foundation of a better tomorrow.


Mission:
LMCH provides and maintains homes in a safe and supportive

environment to meet the needs of the people we serve in our communities.


Vision:
LMCH envisions healthy homes and communities in London and Middlesex. Leading by example, LMCH will help make a difference and positively impact lives using housing as the foundation.


1.


PURPOSE OF THE JOB:

2.


KEY DUTIES/RESPONSIBILITIES:

  • Review property wait lists to ensure applicants are considered in the proper sequence.
  • Communicate with other Assets and Property Services team members regarding unit readiness/movein status, or to investigate delays.
  • Provide unit showings to applicants, promote value of each community to prospective tenants.
  • Prepare appropriate documents for lease signing. Advocate on behalf of prospective tenants with partnership agencies to ensure proper completion of required documentation and funding where applicable.
  • Provide new tenants with movein and orientation information.
  • Resolve applicant / tenant queries about transferring, future housing and issues arising in their present unit, and liaising with other LMCH staff when required.
  • Liaise with shelters and other social service agencies regarding suitability and placement status.
  • Maintain applicant/tenant files in Yardi, perform set up in system of incoming tenants.
  • Prepare monthly statistical reports regarding vacancy reports, movein reports and phone statistics.
  • Other duties as assigned.

3.


EDUCATION, EXPERIENCE, & QUALIFICATIONS:

  • Postsecondary diploma or certificate in a related field or an equivalent combination of education and experience.
  • Knowledge of community resources, the Housing Services Act, Residential Tenancies Act and the City of London Housing Division Notices and local policies an asset.
  • Two to three years' experience in a related field, demonstrating the following:
  • Ability to work with a variety of personalities with tact, solid customer service skills, teamwork, and interpersonal skills with an above average level of emotional intelligence.
  • Attention to detail and a high degree of accuracy.
  • Excellent organization skills to schedule and coordinate showings, lease signing and other commitments.
  • Time management/multitasking skills and the ability to prioritize and followthrough with tasks and overlapping projects with mínimal supervision.
  • Basic mathematical skills, ability to perform general calculations.
  • Intermediate level communication skills, ability to compose clear and concise written documents and to clearly communicate verbally processes and answer questions.
  • Analytical, problemidentification and problemsolving skills, ability to independently resolve routine issues and provide input into the resolution of more complex issues.
  • Ability to maintain confidentiality.
  • Strong work ethic and positive team attitude. Able to build and maintain lasting relationships with other departments, key business partners, and government agencies.
  • Ability to engage prospective tenants while showing properties and to promote the benefits of a particular property.
  • Must possess a valid driver's license, have access to a reliable vehicle, and carry adequate insurance.
  • Training in nonviolent crisis intervention, deescalation, or similar considered an asset.
  • Bilingual/Multilingualism considered an asset.

4.


WE CARE PHILOSOPHY:

The incumbent contributes and supports the overall culture and working environment of the agency by:

  • Having a working knowledge of cultural, social, and demographic patterns relating to vulnerable priority populations.
  • Committing to harm reduction and lowbarrier service, as well as nonviolent crisis intervention, deescalation, and supporting citizens.
  • Committing to work in a diverse, interdisciplinary setting.
  • Understanding and being sensitive towards the belief systems of other groups, the complexity of those facing poverty, and their individual unique strengths and needs.
  • Setting an example of a strong work ethic and positive team attitude.
  • Working with diverse communities with sensitivity, creativity, innovation, language and cultural understanding in a nonjudgmental manner.

5.

POLICE RECORDS CHECK and VULNERABLE POSITION SCREENING:

6.


SALARY & BENEFITS:
Hourly rate range $ $2
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