Visitor Services Associate - Toronto, ON, Canada - City Of Regina

Description

Profession :
Customer Service, Communications and Marketing

Entry-Level

Permanent

Join the Tourism department and become the ultimate ambassador for the City of Regina as the Customer Service Representative - Visitor Services Associate

As a friendly and knowledgeable presence with exemplary customer service skills, you will help showcase the attractions and amenities that Regina has to offer
Manage inventory for permanent and satellite kiosks, ensuring an adequate supply of materials.

Assist the director with administrative tasks and support the overall workflow of the unit.

Handle inbound calls, emails, and social media inquiries promptly, recording details, assessing needs, and providing solutions within set timeframes.

Communicate effectively with internal departments and field staff, conveying information, instructions, and guidance on bylaws, regulations, policies, and services.

Collaborate with department leads to craft tailored social media responses and maintain accurate customer records in databases.

Conduct data searches, input, validate information, and generate reports using various software applications.

Knowledge of customer service, cashier processes, and reception procedures.

Familiarity with municipal organization structures and external agencies' programs and services.

Understanding of branch-specific and broader departmental functions for service delivery.

Knowledgeable about relevant collective agreements, bylaws, policies, procedures, and legislation, including health and safety standards.

Proficiency in office productivity software, internet browsers, enterprise software, and discipline-specific technology devices.

Building and maintaining relationships across business departments and external stakeholders, considering diverse communication styles.

5 years of previous and on-the-job customer service experience plus administrative and/or cashier duties.
Have a valid class 5 driver's license.
✓ Note:
Testing may be done to evaluate knowledge, skills and abilities.

✓ Note:

As per the City of Regina's Criminal Record Check Policy , the successful candidate is required to provide a satisfactory criminal record check.

✓ Jurisdiction:
CUPE Local 7

Communications, Service Regina & Tourism


Hourly Salary:
$ are committed to our work of building trust. We encourage applications from members of equity-seeking communities including women, racialized and Indigenous persons, persons with disabilities and persons of all sexual orientations and gender identities/expressions.

If you would like to request an accommodation at any stage of the process, please note in your application or contact .

Original job CSRII - Visitor Services Associate posted on GrabJobs .