Service Desk Analyst - Ottawa, Canada - Canadian Bank Note Company, Limited

Canadian Bank Note Company, Limited

Verified Company

Ottawa, Canada

1 week ago

Posted by:

Sophia Lee

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Description

Position:
Service Desk Analyst

Job Type:
Permanent Full-Time

Location:
Ottawa

Work Model:
Hybrid

***This entry-level position will expose you to a breadth of our ID system solutions, a multitude of internal teams (technical and operational) and prime you for growth within the company.

WHAT WE

OFFER
- **Compensation**: We seek long term relationships with our employees and recognize and reward them with a competitive total compensation package that includes:

An industry leading defined contribution pension plan with company matching contributions (up to 5%) and payment of service fees,
Bestinclass health, medical and life insurance benefits;
Access to virtual and telehealth services and apps; and
Very progressive fertility, adoption and surrogacy benefits to support all definitions of family.

- **Career**: As a knowledge-based organization we will provide you with a wealth of learning opportunities and challenging work that will grow your knowledge, skills and abilities. At CBN, we encourage and empower our employees to chart their own career paths, putting you in control of your future.
- **Culture**: Personal character is the foundation of our culture. CBN's 7 Core Principles shape and guide our behaviours and underpin the sense of community you will experience at CBN. Equality, diversity and inclusivity are important to us as an organization, and we are committed to fostering and developing a work environment where every employee is treated with dignity and respect.

WHAT YOU WILL DO
**_
Technical_**
_ _

_S_

_upport:
_

Develop a basic understanding of various CBN solutions within the ID systems domain;
Respond quickly to customer inquiries and create detailed service tickets that document the issue;
Escalate unresolved issues to the appropriate internal technical resources in a timely manner;
Perform preventative maintenance and repairs on various hardware (workstations, printers, peripherals, etc.);
Manage and maintain an inventory of spare parts and consumables; and
Various other duties and responsibilities.

**_

Facial Recognition Support:
_**- Track adherence to Service Level Agreements (SLAs) and ensure we are meeting our contractual obligations; and

Report and escalate any FR technical issues to the appropriate technical resources.

***
MINIMUM QUALIFICATIONS
**_
Education_**
_ and Experience_

College diploma in IT or related field OR recognized IT certificate(s)

**_
Knowledge, _**
_Skills_

_,_

_ and Abilities_
Language

English (French or Spanish is an asset)

Technical Skills (basic understanding)

O/S: Windows (Linux an asset);
Software: MS 365
Hardware: Desktop workstations, printers, scanners, peripherals, etc.;
Networking: LAN, TCP/IP, ODBC;
Applications: Client/Server, web based, database.

Soft Skills

Excellent communication skills (verbal and written);
Excellent organization and time management skills; and
Ability to work independently.

MANDATORY REQUIREMENTS

Ability to work various 8hour shifts between 8 a.m. and 8 p.m.;
Ability to occasionally work afterhours/weekends as part of an oncall rotation; and.
Ability to obtain and maintain Government of Canada Secret (Level II) clearance.

**ABOUT US