Contact Centre Agent - Brossard, Canada - Metro Supply Chain

Metro Supply Chain

Verified Company

Brossard, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

JOIN OUR TEAM

Metro Supply Chain (MTH) is a strategic supply chain solutions partner for some of the world's fastest growing and most recognizable organizations.

We advance our customers' business through innovative, real-world solutions within a culture that supports our communities, protects our environment, and enables our team to thrive.

Managing 14 million square feet in 98 sites across North America and Europe with a team of 6,000, it is the largest privately-owned supply chain solutions company based in Canada.

JOB SUMMARY
The Contact Centre Agent is responsible for acting as the first point of contact for customers. They must make every effort to provide an outstanding customer experience and support our customers.

RESPONSIBILITIES:

Ensures the handling of incoming calls
Assist with outbound calls as needed
Responds to customer questions
Route calls or requests that are outside the established framework to the right place
Listens, analyzes and diagnoses the nature of the problems
Take charge of solving customer problems at the first point of contact and take responsibility for them within their functions
Ensure customer satisfaction
Ensures that taking calls is a priority
Communicates second and third level problems to the various internal levels
Commits to maintaining harmonious relationships with customers and the internal team
Other related tasks

EXPERIENCE:

1year general office experience, including telephone techniques and computer skills, in a customer service environment is required

CORE COMPETENCIES:

Customer Centricity
Fully Bilingual (English & French)
Fostering Culture
Collaboration
Problem Solving & Decision Making
Managing Through Change
Developing Self & Others
Planning & Results Orientation
Communication
Always Improving Mindset
Business & Financial Savvy

EDUCATION:

High school education or equivalent. Post-Secondary education an asset.

Why Join Us

Work in an environment where safety is our first priority
The opportunity to build a career with a growing company
Medical, dental, and vision coverage for you and your family
Life and disability insurance
Wellness programs to support your family's wellbeing
A Retirement Savings Program with a company match
Company team wear allowance
Employee Appreciation Day
Company sponsored social events
Community volunteering

Should you require accommodation for a special ability or need during the recruitment process, please reach out to a member of our Human Resources Team.