Onsite Support Technician - Halifax, Canada - EY

Verified Company

Halifax, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

At EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you.

And we're counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

The On-Site Technology Support group in Halifax, NS is looking for an experienced individual, ideally from a professional services background, with 3+ years of relevant experience to join the team and to continue to build their professional skills in an international environment.

This individual will be stationed in Halifax, NS, and must have a driver's license to also provide on site support to the Saint John, and Dieppe offices in New Brunswick.

Job description includes, but is not limited to:

Technology support for +/
300 customers
Support data & knowledge transfers.
Network administration, connecting, cabling.
PC/MAC configuration and coordinating maintenance.
Printer administration and maintenance.
Audio Visual support for endusers (such as videoconference, webcast, MS TEAMS, etc...).
Coordinate, track, and maintain inventory
Assists others in the technology department, as needed
Resolve hardware and software problems for firmstandard hardware/software.
Record inquiries, and repair/service requests in ServiceNow.
Diagnose problems through research, isolation and resolution steps using automated systems via ServiceNow. Report problems with procedures and make suggestions for improvements. Escalate to or consult with senior staff when a solution is unclear.
Enforcing Company's IT policies.
Backup remote support for other Eastern cities (Montreal, Ottawa, Quebec City, St. John's)

Your client/people responsibilities

Ability to travel to NB by car several times per year.
Flexibility to meet client /department needs and deadlines.
Task prioritization and effectively applies technical knowledge.
Professional communication skills and strong personal brand.
Customer service focus.
Team player: ability to integrate with new teams quickly
Outgoing with good relationship skills and the ability to deliver quality output

Experience

University Degree and/or 35 yrs relevant experience (IT Support, PC config, network and printer support, AV support)
Solid English skills, both verbal and written. Bilingualism an asset.

Skills

Selfmotivated, positive attitude
Strong communication, interpersonal, organizational, and time management skills

EY | Building a better working world

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.