Sales & Customer Care Agent - Vancouver, Canada - Rove Concepts

Rove Concepts

Verified Company

Vancouver, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Rove Concepts is an online high-end, mid-century modern furniture business located in the heart of Vancouver, BC. We're known for our custom direct-to-customer business model and top-rated online shopping experience. Rove Concepts has built trust with clients through delivering quality products and outstanding service to doorsteps throughout North America.

We are highly experienced in eCommerce, brimming with ideas and enthusiasm, and incredibly excited about what the future will bring.

We are people-focused and love to train the right individual, so if you believe you have the characteristics listed below, we'd love to hear from you.

Department Objectives*Rove Concepts Sales & Customer Care Team's objective is to maximize sales opportunities through phone, chat, and e-Commerce channels.

At the same time, we answer customer requests in a prompt and respectable manner while maintaining a high level of service at every touch-point.

We are looking for confident individuals with enthusiastic, friendly, and motivated personalities.

Ideally, this person would have a passion for building client relationships in tandem with an interest in furniture and design.

Responsibilities*- Develop and build a customer-centric environment with a focus on purchase to final mile delivery.

Demonstrate conflict resolution and interpersonal skills in order to help deescalated customer issues while being empathetic in tone and demeanor.
Ensure timely, onetouch resolution with all customers.
Maximize sales during key periods (aka. Black Friday)
Dedication to customer success; you will aim to always go above and beyond, and you won't stop until you've found a great solution for our customers
Other administrative tasks as the business require (aka. Warehouse Sales, Etc.)
Be knowledgeable of Rove Concepts' product offerings and services to customers when appropriate.
Communicate the quality of Rove Concepts and be product proud.
Stay on top of the topselling items, new items, and core items.

What you'll need:

-
Minimum 2 years of sales experience:

Ability to work in a fast-paced environment
Exceptionally strong problemsolving and analytical skills, with an ability to clearly identify strategic issues and make tough decisions
Ability to inspire, engage, and motivate teams to achieve results and success
Strong organizational skills and attention to detail
Outstanding communication (written, spoken, presentation) skills
Outofthebox thinker and problem solver with resourcefulness and cando attitude
An entrepreneurial mindset and a rollupthesleeves work ethic must be comfortable with ambiguity and rapid rates of change
WAAT WAAT = Work As A Team & Win As A Team

What we're offering

Rocketing growth yours and ours. At Rove Concepts, there are lots of opportunities for personal and professional growth. That's because we believe in developing, investing, and promoting from within
Casual and open work environment
Competitive salary and benefits package with 3 weeks' vacation to start
Working in a rapidly growing company where you benefit from flat structures and a highly motivated young team
Job Types: Fulltime, Permanent