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Barrie

    Experienced Agent 3rd Party Collections - Barrie, Canada - Bill Gosling Outsourcing

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    Full time
    Description

    Bill Gosling Outsourcing is committed to the career development of our people. If you are interested in joining a company with modern facilities and a team environment, click on the "Apply" button to get started

    Review account status/information thoroughly by using the tools available and find the best solution for the customer where applicable. Take necessary follow up actions until the customer issues are fully resolved.

  • Negotiate payment terms/arrangements if applicable.
  • Review account status/information thoroughly to understand the customer's inquiry/need.
  • Respond to inquiry/need and decide upon the most appropriate solution, if applicable.
  • Recommend appropriate solutions, products and/or alternative options to resolve customer inquiry/need, if applicable.
  • Overcome consumer objections; refer complaints immediately to the appropriate MC/TL/relevant department.
  • Engage with customers on all inbound/outbound calls, emails, and other channels of communication applicable and/ or supports to update customer's account information
  • Champion company core values and other company programs
  • Other duties as assigned
  • Education

    North America - Minimum High School Diploma or equivalent is required
    Philippines – Minimum of 2 years post-secondary or equivalent is required
    Costa Rica – No Minimum requirement
    United Kingdom – No Minimum requirement

    Trinidad & Tobago – Minimum 3 CSEC passes

    English is compulsory in all locations

    Experience

    Previous experience in a Collections role is preferred but not required

    Certificates/Licenses:

    Must be able to be licensed with the appropriate collection/trace licenses for all applicable jurisdictions, if required



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