Research Analyst 3 - Toronto, Canada - City of Toronto

City of Toronto

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Job ID: 46069

Job Category:
Policy, Planning & Research

Division & Section:
City Clerk's, City Clerk's Strat Protocol & Ext Rel

Work Location:

CITY HALL

Job Type & Duration:
Full-time, Temporary Vacancy (until December 31, 2024)

Hourly Rate:
$ $36.55

Shift Information: 35 hours per week, Monday to Friday

Affiliation:
L79 Full-time

Number of Positions Open: 1

Posting Period: 15-Apr-2024 to 29-Apr-2024

Job Summary

The City Clerk's Office, Strategic Protocol and External Relations (SPER) is responsible for leading the celebration and commemoration of City achievements, milestones and dates of observance, recognizing the achievements of Toronto residents and its communities, advancing international relations, and the delivery of a Public Education and tour Program.

Reporting to the Manager, Partnerships and Community Relations, the Research Analyst 3 is part of a team that produces ceremonial documents and official correspondence for the Mayor, Members of Council and senior officials acknowledging various milestones, dates of observance, and various events locally and internationally.

Major Responsibilities:

Responsible for researching, analyzing, writing, editing, proofreading, producing, and processing highly specialized ceremonial documents and official correspondence that are issued by the Mayor, Members of Council and senior officials.
Creates documents that represent the view of the City of Toronto, Mayor and Toronto Council and are consistent in style, tone, political sensitivity, and format within tight deadlines.
Liaises with the Mayor's Office, City staff, other levels of government, external agencies and organizations, individuals, and citizens to clarify requests, research information and determine appropriate response that is politically and culturally sensitive.
Answers inquiries in person, by telephone, and in writing regarding program area and redirects nonprogram inquiries; facilitates service requests.
Researches, analyzes, and provides information on issues of national and international protocol, current events, awareness campaigns, and community organizations for both internal and external use.
Identifies and monitors information on social, economic, and environmental needs of the community to forecast problematic areas and needs. Maintains consistent, high editorial style, grammar, clarity, and audience suitability.
Inputs, tracks, and follows up on reports, documents, proposals and correspondence as required by the section.
Ensures that proper approvals from clients are obtained and deadlines for turnaround time are met.
Establishes and maintains electronic filing system for section.
Develops and maintains databases of projects, services, and contacts.
Contributes to development of communications format and style protocols, section policies and procedures.
Develops, designs, and updates web pages and blog.
Updates and maintains directories, statistics and communications used by all levels in the division including management staff. Produces statistical data and reports. Responsible for data entry, logging and routing official correspondence.
Ensures documents are appropriate and accurately reflect continually changing policies and procedures.
Responds to business related requests for service, research, and information both from internal and external sources.
Identifies trends, current civic and community issues and the potential implications.
Supports the section and division in their functions and activities; assists section staff with logistics and activities, coordinating meetings and attending functions as required to provide onsite assistance.

Key Qualifications:

Considerable experience in a public relations, marketing, communications, journalism, public affairs and protocol, and/or international relations environment conducting researchrelated projects including the tracking, collecting, summarizing, analyzing and reporting of research findings.
Experience in digital asset management, content management, records management and/or database systems management.
Experience supporting the delivery of medium to large scale events.

You must also have:

Strong organizational skills with the ability to meet deadlines and assess priorities.
Strong writing and editing skills with a politically and culturally sensitive lens
Comprehensive knowledge of municipal governance policies, current political issues, and Toronto's local communities.
Excellent customer service and interpersonal skills with the ability to interact and communicate effectively with staff of all levels of the Toronto Public Service and members of the public.
Demonstrated ability in dealing effectively with political staff, diverse community stakeholders and senior management.
Superior research skills with the ability to conduct jurisdictional and environment scans, disseminate and organize inf