Hotel Guest Service Agent - Vancouver, Canada - The Sylvia Hotel

The Sylvia Hotel

Verified Company

Vancouver, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

The Sylvia Hotel is Vancouver's most iconic hotel with the best location in the city. We are currently seeking an experienced Front Desk Agent to join our team. The Front Desk Agent at the Sylvia Hotel understands the true meaning of guest service.

They maintain a high level of professionalism and are result driven and have the confidence and abilities to maintain the daily tasks in a busy fast paced hotel.

DUTIES AND RESPONSIBILITIES:

Portray a friendly, positive attitude and body language
Greet guests with a smile and answer their questions as required
Check in and check out guests
Cash handling
Anticipate guests needs, respond promptly and acknowledge all guests however busy
Correspond with previous shift regarding any issues needing attention
Oversees the day to day hotel operations and will be responsible for executing a flawless guest experience from check in to check out
Assist in managing all 3rd party booking systems
Contributes and supports the overall strategic goals and objectives
Ensures the safety and security of the hotel staff and guests
Check and investigate any unresolved matters from the day
Accurate reservation taking
Weekend and evening shifts are required

QUALIFICATIONS:

Hospitality experience
Excellent knowledge of the city, including local events, restaurants, shopping and attractions.
Strong communication skills in English, both written and verbal essential
Excellent customer service and communication skills, both verbal and written.
Computer proficiency
Demonstrates good judgement, common sense and quick thinking
Shift flexibility