Is Technician - Vancouver, Canada - GHD

GHD

Verified Company

Vancouver, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Join a global professional services leader. We are committed to solving the world's biggest challenges in the areas of water, energy and urbanization.

If you are looking to continue your career in IT, consider this exciting opportunity at our
Vancouver, BC office We are currently looking for an
IS Technician to join our Information Services group providing desk-side and remote support for GHD's computing environment to our staff in Western Canada.

Provide technical support for Server, Workstations and Helpdesk
Accurately log all client requests in the Service Desk ticketing system
Diagnose and resolve client issues related to hardware, telephone, printers, software etc. including upgrades
Escalate and coordinate reported incidents to other relevant internal IS department (i.e. Systems, Network, Software, Security, etc.) providing appropriate background information.
Contribute to the closeworking and effective function of the IS team
Be an active member of a supportive and customer service oriented team
Maintenance of network & nonnetwork computers
Follow standard Service Desk procedures, IS Security, administration, access controls etc.
Ensure that all issues logged are tagged, tracked and resolved at the earliest to minimize downtime
Perform asset management activities, both hardware and software in accordance with GHD policies and procedures.
Take ownership for own workload, coordinating and monitoring specific tasks.
Adherence to GHD's values, Codes of Conduct, Policies & Procedures
Patient attitude and ability to communicate with users of varying expertise and seniority
Highly organized and able to deliver outcomes through determining priorities
Excellent problemsolving skills
High level of selfmotivation
Have a sense of responsibility for own actions (managing self)

Skills, Competencies and Qualifications:

Requires a postsecondary education in ITrelated Help Desk training, and minimum 3 years of experience.
Requires a demonstrable understanding of Windows 10 desktop environment and networking in a global corporate environment
Active Directory ticketing systems; service desk escalations;
PC Imaging, and new hire training
Mobile device configuration; Microsoft Desktop products
Excellent Time Management and Organization Skills
Excellent Written and verbal communication abilities
Positive attitude along with excellent communications skills
Ability and interest in travelling to all of our Western Canada offices periodically
Valid driver's license

As a diverse and inclusive organization, we encourage individual achievement and recognize the strength of a diverse workforce. GHD is an equal opportunity employer. Upon request, GHD will provide reasonable accommodation for applicants with disabilities throughout the recruitment and selection process.

LI-JR2

Why GHD?
Being the best we can be is in our culture.
We are a family of smart, innovative and creative problem solvers. In our employee-owned company, everything feels like it matters more.

Challenge us and help us come up with new solutions to ensure water, energy and urbanisation are made sustainable for generations to come.

Our commitment to you

Commitment is a powerful word that defines how we do business, how we serve our clients and how we care for one another.

We will support your needs by giving you the tools to do your best work and then recognise achievements. We will set your curiosity free to allow brilliant minds to do their best work. We will invest in new ideas, removing barriers where we can. Finally, we will encourage you to collaborate with thousands of diverse people across our global business.

Our Commitment to you

Who we

are
We are committed to solving the world's biggest challenges in the areas of water, energy and urbanisation. GHD is a global professional services company that is a leader in engineering, construction and architectural expertise. Established in 1928, we remain wholly owned by our people.

We are 10,000+ diverse and skilled individuals, yet we are proudly 'One GHD' across more than 200 offices, spanning five continents - Asia, Australia, Europe, North and South America, and the Pacific region.

Delivering extraordinary social and economic outcomes, we are passionate about building lasting relationships with our partners and clients.

GHD Expertise and Service Lines