Administrative Support Clerk - Kitchener, Canada - Ministry of Children, Community and Social Services

Ministry of Children, Community and Social Services

Verified Company

Kitchener, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Employer:

Ministry of Children, Community and Social Services
Type:
Full-Time
Term (Duration):
Contract
Description:
Job ID: 200943
Do you thrive in a clientservice environment and possess demonstrated administrative, communication and customer service skills? If so, consider this challenging opportunity with the Ontario Disability Support Program (ODSP), in the Ministry of Children, Community and Social Services (MCCSS).
The Ontario Disability Support Program serves a population that is living with a disability, and may be experiencing one or multiple realities which include but are not limited to; poverty, mental health, developmental disability, cognitive delays, visual and hearing delays/impairments, brain injuries, experiences of trauma and violence, addictions, language barriers, historical or current incarceration, criminal activity, physical disabilities and mobility impairments, isolation, discrimination and experiences of grief/loss.

OPS Commitment to Diversity, Inclusion, Accessibility, and Anti-Racism:

Visit the OPS Anti-Racism Policy and the OPS Diversity and Inclusion Blueprint pages to learn more about the OPS commitment to advance racial equity, accessibility, diversity, and inclusion in the public service. We offer employment accommodation across the recruitment process and all aspects of employment consistent with the requirements of Ontario's Human Rights Code. Refer to the "How to apply" section if you require a disability-related accommodation.

What can I expect to do in this role?

As a customer service provider and member of the program delivery team, you will:
provide clerical and administrative support services to the team;

- greet visitors, answer incoming calls and respond to electronic inquiries;
- sort and distribute incoming mail;
- establish and maintain electronic and hard copy filing systems;
- validate, assess and determine the release of social assistance payments;
- make bank deposits, accepting/tracking cheques/money orders for repayments/reimbursements;
- coordinate and maintain team schedules and calendars;
- utilize databases, to gather/enter client information and data for reports and assignments.

How do I qualify?

Administrative, Clerical and Financial Skills:
you demonstrate knowledge of administrative office procedures, practices and routine office equipment to provide support in a fully automated environment using online databases to input /access client information.

- you demonstrate knowledge of financial processes and analytical skills to calculate benefit entitlements, process payments and reimbursements
- you can use software such as Word, Excel and PowerPoint, and electronic mail to produce reports, forms, letters and payments.

Communication and Interpersonal Skills:
- you have verbal and written communication skills to respond in a clear and concise manner to in-person and electronic program inquiries from the public who may require alternative communication approaches
- you demonstrate interpersonal and listening skills to elicit information and support team members - you have interpersonal skills to interact with the public and collaborate in a team driven environment

Customer Service Skills:
you can provide effective customer service in person, by telephone, and through electronic communication to a client population living with a disability, who may be experiencing multiple realities (i.e. poverty, mental health, developmental disability, cognitive delays, visual and

hearing delays/impairments, brain injuries, experiences of trauma and violence, addictions, language barriers, historical or current incarceration, criminal activity, physical disabilities and mobility impairments, discrimination, and grief/loss).- you are aware of and sensitive to issues facing people with disabilities and those living with fixed or low income

Judgement and Organizational Skills:
- you are able to organize and coordinate workflow, assess priorities and meet deadlines
- you have demonstrated experience working independently and in a team environment, providing input on operational changes, and sharing information with co-workers to prioritize tasks to ensure deadlines are met.

Additional Information

Address:
1 Temporary, duration up to 6 months, 715 Fischer Hallman Rd, Kitchener, West Region, Criminal Record Check
1 Temporary, duration up to 6 months, 73 Water St N, Cambridge, West Region, Criminal Record Check

Compensation Group:
Ontario Public Service Employees Union