Dealer Experience Advisor - Barrie, Canada - Wolf Steel Ltd.
Description
Napoleon leads the way with innovative engineering, advanced manufacturing techniques, unsurpassed customer service and remarkable product quality. Our award-winning products offer a best-in-class experience for all customers' home comfort needs. While we are proudly Canadian, Napoleon is also fortunate to operate on a world-side scale.
The warmth and experience that a Napoleon product brings to the homes of our customers transcends borders, language, and cultures to enhance everyday living across the globe.
Title:
Dealer Experience Advisor - Remote work
Hours: 7:30 a.m. to 4:00 p.m. Eastern Time (ET)
Key Responsibilities and Accountabilities:
- Answer dealer inquiries on invoices, product, pricing, availability, and shipping.
- Work towards providing an incredible dealer experience for all customers through anticipation and fulfillment of customer needs. Provide the dealer the best possible ETA date using all available tools.
- Work with peers/supervisor/accounting/shipping/production/ inventory to keep all areas informed if any dealer issues.
- Coordinate shipping between internal departments and dealer. Expedite shipments when needed and create freight credits.
- Create return authorizations for dealers who wish to return product from orders. Coordinate with logistics support to arrange details and credits.
- Maintain and update dealer account information in all systems to ensure proper alignment of processes.
- Answer inbound phone calls and make outbound phone calls to dealers regarding supporting hearth and grills.
- Complete assigned projects and training. Obtain product knowledge to offer dealers the correct parts for orders.
- Input memos to correct order entry errors.
- Create relationships with internal sales team to ensure alignment of messaging to dealers.
Education and Experience:
- High School Diploma
- 1 2 years customer service experience
- Proficient in Microsoft Office (Word, Excel, PowerPoint, Access, Outlook), Visual or ERP an Asset.
- French speaking an asset.
- Ability to use multiple systems and screens simultaneously while on the phone answering dealer questions.
IGNITE YOUR CAREER,
Some of our competitive benefits include:
- Competitive Compensation / Wages
- Medical, dental, and vision insurance
- Retirement Savings Plan (RRSP/DPSP)
- Tuition reimbursement
- Life insurance and disability coverage
- Associate Purchase Programs, Product Discounts, Inhouse Sales
- Appreciation Events, Raffles, Draws, Fundraising, BBQ's, Competitions
- Napoleon Cares
- Associates helping Associates
- Employee Assistance Plan
- Napoleon Recognition Program
- GOevisits, virtual doctor visits
- And more
The Napoleon Group of Companies is committed to fair and accessible employment practices that attract and retain Associates with disabilities.
Behaviors:
Preferred
- Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
- Enthusiastic: Shows intense and eager enjoyment and interest
- Team Player: Works well as a member of a group
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