Training Specialist Ii - Ottawa, Canada - Serco North America

Serco North America

Verified Company

Ottawa, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Position Description:

Work with the Manager, Learning & Development to produce and maintain training materials such as Leader's Guides, Participant Guides and student materials, jobaids, PowerPoint presentations, and Quick Reference Guides to support learner's ongoing training and development needs
Coordinate and deliver new hire and incumbent training, using webbased and classroom delivery methods
Prepare the communications to accompany the launch of all training
Follow up with trainees to ensure learning transfer and to address posttraining questions
Assist with compiling training metrics
Evaluate training to measure learning outcomes and continuously improve course content & delivery
Work with Manager, Learning & Development to support content updates and development of training documentation and communications. Review and recommend modifications to current procedures, tools, processes and training material when necessary to ensure effectiveness and efficiency while maintaining quality service delivery
Additional projects, assignments and administrative responsibilities as needed to support the Learning & Development team
Excellent oral and written communication skills
Attention to detail, follow through and proofreading skills essential
Superior presentation skills
Analytical skills to determine root causes and develop solutions
High degree of personal accountability
Ability to work well with mínimal supervision
Ability to explain complex concepts in a clear and concise written manner.
Ability to prioritize and multitask while recognizing the need to be thorough and accurate.

Qualifications:

College diploma or University degree in the Arts, Business, Learning and Development, or in a related field2+ year's technical writing experience (editing manuals, producing training guides, or other technical documentation).
Advanced MS Office skills in MS Word, MS Excel, and MS Power Point. MS SharePoint an asset.

Company Overview:
Serco Inc. (Serco) is the Americas division of Serco Group, plc. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state and local governments, and commercial clients. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers.

Headquartered in Herndon, Virginia, Serco Americas has over 9,000 employees and is part of a $4 billion global business that helps transform government and public services around the world.

At Serco, our employees are our most valuable asset - we listen, respect and support them throughout their career at Serco.

We invite you to become part of our dynamic team.

Serco is an equal opportunity employer committed to diversifying our workforce (Race/ Color/ Sex/ Sexual Orientation/ Gender Identity/ Religion/ National Origin/ Disability/ Vets).

COVID-19 Regulations: Serco complies with all applicable COVID-19 requirements.

This may require employees to be vaccinated against COVID-19, provide attestations regarding vaccination status and/or COVID-19 testing, or satisfy other conditions of employment that Serco deems appropriate, and employees may be required to show proof of vaccination and/or negative COVID-19 test results as a condition of employment (except in limited circumstances where an employee is legally entitled to an accommodation).