IT Analyst, Service Desk - Toronto, Canada - National Diabetes Trust

National Diabetes Trust

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Our Organization
The National Diabetes Trust is Canada's largest charitable clothing and small household good collection service.

With more than 5,000 donations bins and an active home pick-up service in communities across Canada (excluding Quebec), we collect unwanted gently used clothing and household items, using them to raise much-needed funds for Diabetes Canada.

Each year, the program diverts more than 100 million pounds of clothing and household items from landfill sites across Canada.

As an employee on the National Diabetes Trust team, you are part of our national coverage in 2,500 communities, with 28 operations and 100 trucks.

Join a team that is making a difference raising money for life altering charitable programs, all while helping the environment.

What We Offer:

Challenging work with opportunities for career advancement
Eligible to participate in the NDT Performance Bonus Plan program
Registered Pension Plan (100% Employerpaid) once eligibility criteria are met
RRSP with company matching component available
Corporate discounts through Perkopolis, Value Village and GoodLife Fitness

POSITION OVERVIEW

RESPONSIBILITIES

Act as a Single Point of Contact for the Service Desk
Follow, maintain, and create software installation, system setup procedures, instructions, FAQs, and knowledgebase articles
Deploy new and upgraded workstations, including setup, delivery, and installation
Take ownership of user problems, perform a technical diagnosis, and fix the issue either remotely or onsite via external technical support resources
Log all Service Issues in the ticketing system and maintain full documentation
Support users in the use of computer equipment by providing necessary training and advice
Maintain strong attention to detail in highpressure situations
Maintain user security on all systems
Resolve all IT issues and queries in a professional manner, maintaining a high degree of customer service, adhering to all service management principles and escalate more complex service issues to the relevant IT staff
Arrange for External Technical Support resources where problems cannot be resolved internally
Perform project or projectrelated tasks as assigned by the Service Desk Manager
Coordinate in office moves and liaise with vendors and service providers
Additional duties as required ensuring the effective operation of the IT function

Requirements:

3+ years handson experience administering Microsoft Office 365, including Microsoft Teams, SharePoint, OneDrive, Outlook
Windows/Azure Active Directory,
Working knowledge of security best practices, including Multi-Factor Authentication, Data Privacy and Threat Management
Process and workflow documentation
Project and vendor management
Excellent communication skills and the ability to work directly with business users
Facilitating a positive enduser experience for Office 36
Good understanding of TCP/IP network, basic routing and switching protocols.

- hands-on experience in supporting and troubleshooting Microsoft operating systems, PC hardware and software

Service Desk support experience supporting desktop and laptop computers, printers, and associated peripherals

Note:
Must have received or be willing to receive the COVID-19 vaccination by date of hire to be considered. Proof of vaccination required.

Diversity, Equity and Inclusion Statement
At National Diabetes Trust, we are guided by our values of Accountability, Teamwork, Integrity, and Respect. We believe in the importance of Diversity, Equity and Inclusion (DEI).

We are committed to bringing people together in a respectful, inclusive and supportive environment, no matter their age, gender, identity, race, ethnicity, religion, income, sexual orientation, or where they live.

In July of 2020, we signed the BlackNorth Initiative CEO pledge and will hold ourselves accountable in meeting those commitments.

How to Apply

We are committed to accommodating people with disabilities as part of our hiring process. If you have special requirements, please advise us during the recruitment process.