Business Analyst, Office of Student Records - Greater Sudbury, Canada - Laurentian University

Laurentian University

Verified Company

Greater Sudbury, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

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Home > Career Opportunity

Business Analyst, Office of Student Records:

Required Position:

Full-Time Appointment

Responsibilities:

Anticipate, analyze, define, test, implement and support business and technical initiatives which support and enhance the Student Information System (SIS) of the ERP's for student and faculty endusers experiences, in collaboration with IT;
Assist the reporting manager and meet with departments within the Registrar's Office to strategize and support the Student Information System of the ERP platform, in order to improve the student, faculty and academic administrators' needs as required;
Elaborate and maintain production schedule which encompasses the needs of all university stakeholders, ministries, external partners, affiliates and third party organizations related to the SIS of the ERP;
Coordinate and perform various types of data entry and maintenance tasks on the SIS of the ERP on a daily production schedule, including following project scheduling, elaboration of the requirements, data analysis and reporting, and follow through;
Assist the Manager with the planning and requirements gathering and ensure the project deadlines are respected and due diligence is performed on each task;
Handle all the project tasks and production tasks assigned to you by the IT project manager or Manager of Systems and Records;
Support My LaurentianHub as a Tier II and provide expertise and documentation related to, but not limited to, Case Management System, Knowledge Base, Process and Workflows, Privacy Management and various internal databases maintenance;
Handle student inquiries as a Tier II, and support and maintain databases which are relevant to the SIS of the ERP systems;
Perform other duties directly related to this position as a Power User ;
Document, support and maintain the user requirements for OUAC initiatives, including the electronic exchange of EDI and/or other XML compliant data as well as the downloads and any other files processing or data processing related to the SIS;
Work knowledgeably with other members of various teams and ensure that priorities are maintained;
Research the ERP USER functionalities, patches, and errors in software where processes do not work as expected;
Represent Laurentian University positively;
Perform other related duties as required.

Qualifications:

Honors undergraduate degree (4 years) in Business Administration, Computer Science, Information Systems or in a related technical field;
Four to five years of related work experience;
Experience in gathering business requirements, business analysis and system analysis as well as writing technical specifications;
Knowledge of DOS; Ideally, knowledge of a programming language that parses and analyses data (such as Perl), and advanced database knowledge;
Requires extensive system knowledge to ensure the functionality meets Registrar's, the student and faculty needs. ;
Able to exercise tact and diplomacy and deal with people in a calm and effective manner in sensitive situations;
Strong attention to detail;
Exceptional customer service skills;
Interpersonal skills, with the ability to build rapport with a diverse group of individuals. Able to deal courteously and effectively with people at all levels;
Able to prioritize and organize in a fa