Housekeeping Lead - Vaughan, Canada - Hilton Garden Inn, Vaughan

Description

Looking for a career change? Join one of Canada's most successful and multicultural Hospitality companies, that strives to take your talent to the next level.

With 20 hotels owned and managed by Easton's Group of Hotels, and more in development, your passion, collaboration, and voice will be an excellent addition to our growing Organization.

As a company, we strive to provide exceptional benefits, perks, and growth opportunities to all our employees.

If you have a passion for exceptional service delivery, are results driven and appreciate the recognition, Easton's is your career partner of choice.

Easton's team believes that excellence is achievable only in an environment that embraces and promotes Equity, Diversity & Inclusion (ED&I).

Our company is challenging the way we work, think, and develop an inclusive workplace.

Our commitment to ED&I allows us to achieve our vision and mission and ensure a more equitable future for all.

About the Hotel
The
Hilton Garden Inn, Toronto/ Vaughan has 155 rooms, owned and operated by Easton's Group of Hotels. Conveniently located near top attractions in Ontario, including Canada's Wonderland, Vaughan Mills Mall and York University.

As part of Easton's Group of Hotels, our team is deeply involved in community events, valuing the wellbeing of each member as much as our guests.

Benefits

• Health, Vision, and Dental Coverage
• Employee Social Events
• On-Site Parking
• Career Development
• Hotel Discounts at Hilton Properties worldwide

_ The Housekeeping Lead_ will Inspect assigned rooms and/or public area to ensure product quality standards are met and that optimum service is provided to hotel guests according to hotel and company business objectives to ensure total guest satisfaction.


What will you be doing?

• Assist with scheduling and room assignments to ensure proper coverage.
• Monitor performance and recommend disciplinary action per company rules and policies. Alert management of potentially serious issues.
• Ensure all staff are properly trained and have the tools and equipment to effectively carry out their duties.
• Inspect all assigned areas to ensure furnishings, guest rooms/suites, equipment, linens, and public areas are clean and in good repair to meet guest satisfaction. Advise employees of deficiencies and instruct on corrective action. Provide adequate retraining as needed.
• Assists in the ordering and receiving of linen and cleaning supplies to maintain appropriate inventory levels necessary for efficient operation of the department; assists with monthly linen and supply inventory.
• Ensures the completion of the Housekeeper's Report and communicates clean and available rooms to the Guest Services Department. Inspect storage rooms and room attendant carts for neatness, cleanliness, adequate supplies, and good repair.
• Respond to guest complaints, and special requests and ensure corrective action is taken to achieve complete guest satisfaction.
• Complete all paperwork and closing duties such as filling out supply requisitions, maintenance request forms, and updating logbooks, etc.
• Promote teamwork and quality service through daily communication and coordination with other departments.
• Report, turn in, and/or log all lost and found items according to established procedures.

QUALIFICATIONS AND REQUIREMENTS**Minimum: High School Diploma or equivalent. Some college is an asset.


Other:

• Communication skills are utilized for a significant amount of time when interacting with guests and employees.
• Reading and writing abilities are utilized often when compiling departmental records, logs, or paperwork.
• Basic mathematical skills are used occasionally.
• Must be required to work nights, weekends, and/or holidays.

PHYSICAL REQUIREMENTS:


This job requires ability to perform the following:

• Carrying or lifting items weighing up to 50 pounds and pushing and or pulling approximately 200 pounds
• Frequently standing up and moving about the facility
• Remain stationary for extended periods of time
• Frequently handling objects and equipment to maintain the facility
• Frequently bending, stooping, and kneeling