Pos Analyst - Montréal, Canada - Foodtastic

Foodtastic

Verified Company

Montréal, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

About us
Founded in 2016, Foodtastic is already one of the largest restaurant companies in Canada. We have increased system sales in the last four years from less than $50mm to over $750mm.

Our current portfolio of 22 brands includes Milestones Grill & Bar, Second Cup Café, Pita Pit, La Belle et La Boeuf and Rôtisseries Benny.

POS Analyst : 9300 Trans Canada Route, Suite 310 Saint-Laurent, H4S 1K5

Reporting to the Vice President of Information Technology, your full focus will be supporting an optimized customer journey that broadens awareness and engagement, seamlessly expedites sales conversions and builds loyalty.

The IT Coordinator will support the positive relationship between our two most important stakeholders.

Responsibilities

PointofSale (POS) systems administration and updating brands menu management
Maintaining and monitoring project schedules and deliverables
Deliver POS updates and enhancements across a number of different POS systems.
Work with other departments to develop training materials and programs for any of the digital ecosystem platforms
Deliver a variety of modern front end technologies to 1400 Restaurants across Canada
Implement Self service kiosks to QSRs
Gather and consolidate feedback and provide detailed reports
Supervise different tasks over the life of a project
Maintain the flow of information between the project owner and the support teams regarding project deliverables
Ensure all project documentation/tools are uptodate and all recommendations and specifications are noted to ensure compliance
Design training programs for stakeholders as required
Prepare reports to communicate project outcomes and deliverables
Monitoring performance of all platforms. Investigate & analyze customer complaints and nonconformance issues to identify optimizations, enhancements or changes required for better customer experiences

Experience

Bilingualism an asset
Related experience in our industry
College Degree in technologyrelated field and/or equivalent work experience
Intermediate knowledge of common software (MS Office), HTML and intermediate user level with multiple product user interfaces, CMS and GUI's
Previous project management and/or coordination experience or training considered an asset
Exceptional attention to detail and superior critical thinking skills
Strong planning and organizational skills
Experience with gift cards and loyalty programs
Ability to analyze, prioritize and problem solve on "the fly" while remaining calm, objective and task focused
Ability to write both technical and project documentation