Customer Service Representative - Mississauga, Canada - Industrial and Commercial Bank of China (Canada)

Industrial and Commercial Bank of China (Canada)

Verified Company

Mississauga, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Employment Status:
Part-Time Permanent

Location:
Mississauga Branch

Responsibilities:

Provide quality customer service to new and existing clients;
Complete customer transactions in a courteous, accurate and timely manner;
Process counter transactions in a manner that meets customer expectations;
Identify sales opportunities and make referrals to the sales team for followup and closure to meet business goals set by the Branch;
Provide administrative support to Personal Banking Representatives and the Operations Officer.

Qualifications:

Be fluent in English and Mandarin OR Cantonese;
Accuracy and attention to detail;
Proven customer service, sales, cash handling experience or equivalent;
College Diploma or higher level of educational achievement in relevant fields in Finance, Economics, Accounting, or Business Administration;
Demonstrated interpersonal, communication, and analytic skills;
Proficiency with computers and software tools, the ability to quickly adapt our internal systems and software packages;
At least one year of work experience.