Customer Success Partner - Toronto, Canada - DNV

DNV

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Local Unit & Position Description:

DNV Energy Systems Renewables & Power Grids group is seeking a talented
Customer Success Partner within our Products and Data (P&D) team to accelerate and grow our culture of digitalization, innovation, and customer focus.

In this role, you will play an integral role in how our customers use our products, realize value, and continue to grow with us.

You ll educate internal and external customers on how to use our products, develop thought leadership on best practices, and help build product experiences of unsurpassed quality that lead to customer delight.

Ideally this position will be based out of our San Diego, CA (USA), Oakland, CA (USA), Montreal, QB (Canada), or Toronto, ON (Canada) office; however, other remote locations may also be considered.

What You ll Do

Be the first line of contact for users of our software products
Ensure daytoday customer requests and issues are handled in a thoughtful, prioritized manner
Strategize, conceive, and execute internal processes to streamline and scale customersuccess work
Communicate internally with relevant stakeholders in product, engineering, marketing, and business development
Provide user training and coaching to customers to ensure they are best leveraging our products
Organize and conduct product demonstrations for potential, new, and existing customers
Collaborate with the product team to develop and publish examples of how our products solve problems for customers
Create easytounderstand feature release notes, guides, and product documentation to support user success
Collect and report on customer success KPIs alongside the broader product team

Position Qualifications:

What is Required

4 years of experience in customer support, training, project management, or other softwarerelated roles
Bachelor s degree from an accredited university
Strong written and verbal English communication skills, including communicating to both technical and nontechnical audiences through documents, presentations, webinars, and events
Strong knowledge of online software products and services
Supportive and proactive team member, eager to work in a collaborative environment and inspire others, as well as work on selfdirected independent projects
An exceptional drive, a learning mindset, a bias toward action, and unwavering integrity
Organized and systematic with great attention to detail
Willingness and ability to travel, up to 20%
Strong written and verbal English communication skills
Preemployment drug and background screening

What is Preferred

Renewable energy or related industry experience
Experience or interest in product marketing

Immigration-related employment benefits, for example visa sponsorship, are not available for this position

What We Offer

Generous Paid Time Off (Vacation, Company Holidays, Parental Leave, Sick, and Disability)
Medical, Dental, and Vision Benefit Plans
Spending Accounts FSA, Dependent Care, Commuter Benefits, Company-Seeded HSA
Group retirement plan with company match
Company provided life insurance, shortterm, and longterm disability benefits
Education reimbursement program
Employee and Family Assistance Program with counseling, coaching, and support options
Flexible work schedule with hybrid/remote opportunities

**Benefits may vary based on position, tenure, location, and employee election

How We Do It
We Care, We Dare, We Share

DNV is a proud equal opportunity employer committed to building an inclusive and diverse workforce.

All employment is decided on the basis of qualifications, merit or business need, without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Read more here

Diversity at DNV

Meet our Employees

Career Development

About DNV

Company & Business Area Description:

DNV is the independent expert in assurance and risk management, operating in more than 100 countries.

Through our broad experience and deep expertise we advance safety and sustainable performance, set industry benchmarks, and inspire and invent solutions.

We provide assurance to the entire energy value chain through our advisory, monitoring, verification, and certification services.

As the world's leading resource of independent energy experts and technical advisors, we help industries and governments to navigate the many complex, interrelated transitions taking place globally and regionally, in the energy industry.

We are committed to realizing the goals of the Paris Agreement, and support all stakeholders to transition faster to a deeply decarbonized energy system.

Requisition #clhuotopa000708micm8l1dyz