Patient Care Coordinator - Toronto, Canada - Salvation Army Toronto Grace Health Care Centre

Salvation Army Toronto Grace Health Care Centre

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

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Description

TORONTO GRACE HEALTH CENTRE

Join our Team

We are actively recruiting for

Patient Care Coordinator

Full Time

Harbour Lights

The Salvation Army Toronto Grace Health Centre (TGHC) is a mission of The Salvation Army that provides specialized and integrated care and services to individuals with multifaceted chronic or persistent illnesses that require Complex Continuing Care, Post Acute Care Rehabilitation, Palliative care and Transitional care services.

At Toronto Grace we support the patients and families through their recovery and rehabilitation journey following the principles of Patient and Family Centred Care facilitating patient flow through the health care system and the successful reintegration to their communities.

As a compassionate, caring and influential member of the interprofessional team, you will make a personal difference in the quality of life of our patients, residents and families.

If you want to work in an environment where every face is familiar and where care, compassion and commitment flow to the persons that we serve as well as the staff, join our team and become part of an amazing team with the Toronto Grace family.

Position Summary and Responsibility:

The Patient Care Coordinator (PCC) is an integral member of the inter-professional team and acts as a clinical resource for the clinical team.

The PCC has clinical and leadership expertise in the provision of quality care for residents with living with complex mental illness in a transitional care setting.

The PCC works in close collaboration with and reports to the Patient Care Manager.

The principal responsibilities of the PCC include:

Provides support to the interprofessional team to ensure the provision of safe and quality care to patients or residents and their families.
Performs administrative responsibilities to ensure efficient and effective program operations
Contributes to staff development by promoting and ensuring a supportive/collaborative learning environment and best practice standards for all staff
Collaborates with members of the multidisciplinary team to ensure high standards of quality and optimal management of client care outcomes (including data collection/reporting)
Supports ongoing continuous improvement practices to strengthen clinical processes and quality of care and patient safety.
Promotes and facilitates implementation of quality of care and patient safety related quality improvement strategies
Reports clinical/performance issues to the Patient Care Manager including potential solutions or options for resolution.
Acts as the main contact for patient flow & operational inquires including the coordination of resident's admissions and discharges to ensure a seamless transition for patients and families
Facilitates the delivery and communication of appropriate patient care planning activities with the interprofessional team to ensure continuity of care for all patients_

Qualifications and Education:

Registration with the appropriate regulatory College
Baccalaureate degree in one of the required Health Professions; Masters degree (or equivalent) is preferred
Basic Cardiac life Support (B.C.L.S.) program required
Additional or post graduate education/ certification in Mental Health and Addictions services / management related areas a strong asset
Demonstrates membership within a professional association and/or professional interest groups related to practice preferred
Minimum Three (3) years of relevant clinical experience, including experience with complex mental health clients
Knowledge and understanding of the clinical operations of an inpatient unit is required
Demonstrates exceptional interpersonal and communication skills (verbal and written), including conflict resolution, negotiation, ability to effectively facilitate difficult conversations.
Knowledge of community resources to support patients with mental health illness and addiction disorders
Ability to model leadership behaviors and create a positive work environment where staff are motivated to do their best and strive for continuous improvement
Maintains and protects patient confidentiality in accordance with relevant legislations and organizational patient privacy and confidentiality policy requirements
Client service oriented, with the ability to effectively work within a framework that supports diversity, inclusiveness and equity.
Demonstrates respect and support for diversity within and among our patients, families and teams
Excellent time management skills
Nonviolent Crisis intervention certificate an asset
Proficient in Microsoft Office, Outlook and medical software systems.
Impeccable performance and attendance required
Outstanding decision making and problem solving skills
Harbour Lights **. Please visit our website to learn more about the rewards of building a career at the Toronto Grace Health Centre. We are a "Great Place to Work". T