Entry Level Client Success Consultant - Montréal, Canada - Reynolds and Reynolds
Description
Job description
About Us:
Established in 1866, Reynolds and Reynolds offers the Retail Management System - a complete suite of products and services for automotive dealerships.
We offer a variety of opportunities:
Energizing projects, high-powered teaming, constant learning, and professional growth.
We are looking for an Entry Level Client Success Consultant (Bilingual).
In this role you will serve as the single point of ownership for dealership account issues, ensuring issues are resolved in a timely and accurate manner to assure customer satisfaction.
We are seeking a bilingual representative to help support our French-speaking customers in the province of Quebec and our English-speaking customers outside of the province of Quebec.
Training:
Classroom-style, on-the-job with a mentor, and online courses
Primary Responsibilities:
- Communicate with customers to gather information and learn about their needs and expectations
- Resolve customer issues as received, or submit a ticket for additional research
- Research and troubleshoot customer tickets
- Monitor individual work load and prioritize responsibilities
- Train/share knowledge with team members
- Use of time for learning, growth and development
Qualifications:
- Fluent in English and French
- Background in business, accounting or dealership industry is preferred
- Ability to understand and work with all PC based products
- Ability to problem solve and train customers on software products
- Ability to travel to the United States for additional companypaid training, if offered
Working Conditions:
- Repetitive office tasks (computer usage)
- Sit/stand in an assigned office space for up to 2 hours at a time for an 8 hour shift
- May be asked to pick up/push/pull/carry bag or device up to 20 lbs. to assist in setting up training and to work on hardware devices
Education:
- College diploma or University degree preferred
Prior Experience:
- Excellent customer service skills, especially phone etiquette
- Ability to think critically, analytically and problem solve
- Excellent verbal and written skills
- Effective team player
Benefits:
We strive to offer an environment that provides our associates with the right balance between work and family.
We offer a comprehensive benefits package including:
- Medical, dental, vision, and life insurance
- Pension plan (100% company match up to 6%)
- Professional development and training
- Referral bonuses
- Group Home & Auto Insurance discounts
- Associate discounts on cars, computers, hotels, events and much more
Job Types:
Full-time, Permanent
Schedule:
- Monday to Friday
Work Location:
In person
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