Manager of Enforcement Services - Spruce Grove, Canada - The City of Spruce Grove

The City of Spruce Grove

Verified Company

Spruce Grove, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Competition Number:

RR Position Title:

Manager of Enforcement Services

Job Number:
J Job Type:

Permanent Full Time

Division
Department:
Community and Protective Services
Administration
Closing Date:The City of Spruce Grove is a fast growing, dynamic city committed to building and maintaining a fiscally responsible community that serves our residents, attracts visitors and promotes future growth. Through the actions of the Values We Live By, accountability, communication, leadership, integrity and respect are encouraged, while maintaining a work, play balance.

Position Overview:

This position is responsible for managing the day to day operation of the Safe City programs, Enforcement Services program.

The incumbent provides technical advice and ensures all policies and programs in law enforcement, and Safe City are carried out to meet a high standard of service delivery.

This position works collaboratively with the RCMP, managing day to day administration of the contract, and agreements with Community partners.

This position reports to the Deputy Chief.

Please note, the duties for this position are under review.

Responsibilities:

Operations Management
Direct, monitor and oversee the activities of the Safe City programs and Enforcement Services Section.
Oversee the daily functions of Enforcement Services Sergeants including shift scheduling, public inquiries, and review of files.
Delegate operational authority, as required, and ensure high standard of service delivery is achieved and maintained.
Direct the development and implementation of goals, objectives, policies and priorities.
Explain, justify, and defend programs, policies and activities; negotiate and resolve sensitive and controversial issues.
Listen, negotiate, and resolve sensitive and controversial issues.
Ensure the security, integrity, and completeness of operational records.
Respond to inquiries and investigate complaints in an appropriate and timely manner.
Encourage a harmonious working relationship amongst all municipal employees.
Develop, allocate and prepare the operating budget for the Section.
Monitor and allocate budget resources.
Recommend and monitor compliance with protocols and Standard Operational Procedures (SOP) for the operation of Enforcement Services.
Remain current on various pieces of legislation and court rulings related to enforcement of bylaws and provincial legislation.
Ensure compliance with various legislations and regulations.

Supervisory Management- Ensure leadership aligns with the City's strategic and corporate plans as well as values and guiding principles.

Responsible for recruitment, hiring, training, and ongoing supervision of the Enforcement team.
Provide the leadership to ensure the efficient and effective ongoing operation of the enterprisewide programs and services provided by the Department as well as continual enhancements to the programs and their processes.
Receive and investigate complaints or concerns relative to the delivery of section services and ensure appropriate information is provided or appropriate action taken.
Respond to customer concerns and complaints using tact and understanding.

Partner Relations- Chair Safe City meetings and work with community groups on the formation and maintenance of grass roots organizations related to Public Safety.

Build relationships with community agencies and organizations to increase our capacity to support the community in obtaining needed resources and provide exceptional programming standards.
Manage the administration of the RCMP contract in conjunction with municipal partners.
Attend relevant interagencies and collaborate with other professionals to identify gaps in services in the community, share resource information, and address community needs.
Identify key learnings and responses to safety needs and trends in our region and provincially.
Respond to requests for services or information in a timely, courteous and honest manner.
Respond to inquiries and investigate complaints in an appropriate and timely manner.
Build and maintain effective communication with City's departments.

Automated Traffic Enforcement Program- Manage and monitor the Automated Traffic Enforcement program.

Manage strategic and long term planning of the Automated Traffic Enforcement contract.
Analyze traffic data including speeds, collisions, etc and coordinate the city's traffic enforcement and monitoring to improve or maintain a high level of safety.
Oversee needs assessment to eliminate duplication and identify gaps in service.
Ensure partnerships with community agencies, support services and businesses in the coordination and delivery of the program.
Ensure evaluation of program; including outcomes and statistical reporting.
Assist with the preparation of the Provincial Report and the Outcomes Report, providing outcomes and statistical data on the program.

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