Human Resources and Employment Relations Advisor - Toronto, Canada - Peninsula Canada

Peninsula Canada

Verified Company

Toronto, Canada

4 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

HR and Employment Relations Advisor
Company

Peninsula Employment Services Limited

Job Title

HR and Employment Relations Advisor

Department

Location

HR Advisory

Toronto, Ontario (On-site)

Salary

$55, $65,000.00 per annum CAD, commensurate with experience

About Us

Peninsula Canada is a provider of external HR and OHS solutions; including, employment relations and health and safety advice, consultancy, BrightHR Software, and Peninsula brAInbox AI.

We are providers to small and medium-sized businesses located throughout British Columbia, Alberta, Saskatchewan, Manitoba and Ontario; with foreseeable plans of branching out to all provinces across Canada Peninsula is a division of the Peninsula Group, based in Manchester, UK which operates in the UK, Ireland, Australia, New Zealand and, most recently, Canada.

We employ over 2,500 people globally Peninsula opened its first Canadian office in Toronto in September 2017 and has quickly become one of the fastest growing companies.

The Role of HR and Employment Relations Advisor

The HR & Employment Relations Advisor will be responsible for providing reliable and commercially focused HR advice over the phone to a growing and diverse range of clients on all matters of HR from general to complex queries.

If you have an HR qualification, and some exposure to working within HR, this could be a great opportunity for you to expand your knowledge and your skills to further your HR career.

Day-to-Day Duties and Responsibilities

To receive a variety of calls from clients with HR issues or queries, which can include absence management, disciplinaries, workplace violence and harassment, terminations, etc.
To provide clients with supporting information/documentation to assist them in implementing the advice/ solutions provided
To actively own cases to resolution, building rapport and working relationships with clients on each interaction
To review client documentation and provide advice accordingly taking their internal terms and conditions into account in each case
To be actively involved with ongoing training, ensuring that personal knowledge of HR and employment legislation is kept up to date
To achieve clear and measured KPIs and to work within set SLAs in order to provide first call resolution
To log all advice accurately onto Salesforce and other systems
To follow internal protocols for managing and escalating cases where applicable

The above is not an exhaustive list of duties, and you will be expected to perform different tasks as necessitated by your changing role within the department and the overall business objectives of the organization.

This role requires a combination of commercial and technical skills, with an excellent telephone manner to engage professionally with business owners and even make recommendations to help them protect their business.

Education/Experience

2+ years of relevant experience
Degree or Diploma in HRM from an accredited school, or Degree/Diploma in relevant education such as: Paralegal or Employment Law
CHRP/CPHR designation or obtaining, preferred
Experience with Salesforce CRM, an asset.

What you Bring to the Team

Outstandingly professional manner at all times
Proficient in PC skills
Ability to work under pressure in a fastmoving, performancedriven environment
Excellent communication skills
Ability to juggle multiple tasks, prioritizing your workload accordingly
Previous experience of working in a KPI/target driven environment would be highly desirable, ideally in a shared service centre
The ability to motivate yourself and those around you
An organized selfstarter with an enthusiasm for exceptional service delivery.

Why Work for Peninsula?

Peninsula has been voted one of the best companies to work for by the Glassdoor Awards. Peninsula is a highly motivated enterprise that promotes an entrepreneurial culture. Peninsula is committed to an inclusive, equitable and accessible workplace where all employees are valued.

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