Construction/forestry Operations Support Technician - Acheson, Canada - Wajax

Wajax
Wajax
Verified Company
Acheson, Canada

1 week ago

Sophia Lee

Posted by:

Sophia Lee

beBee Recruiter
Description

The Opportunity
Accountable/responsible assisting in support of centralized product functions allowing service departments to more efficiently serve customers.
Create a knowledge center of excellence for diagnostics within the company.


The Role

  • Facilitates superior, efficient interactions between Wajax technicians and Hitachi to provide ultimate support to our customer/s.
  • Develop expert understanding of technology offerings such as Globale, Consite, Tigercat Remote LOG, etc.
  • Utilize failure analysis reports and communicate results to internal and external customers.
  • Communicate technical bulletins, PIP's (manufacturers machine modifications safety or mechanical) to all branches as required to maintain 100% ontime completion.
  • Provide primary technical support to Wajax technicians.
  • Communicate Hitachi Dealer solutions to branches.
  • Organize and write required procedures.
  • Monitor incoming data from telematics systems and communicate results.
  • Manage the telematics alerts for all locations
  • Utilize resources to proactively diagnose equipment issues.
  • Other assigned duties.

Education:
Trade Certifications or equivalent work experience, collage and university.


Work Experience:
Heavy Equipment Tech ,Service Management exp. preferred, Service Dept. Operations, Service Diagnostics Solutions.


Knowledge:

Heavy equipment, demonstrated outstanding customer service and communication skills, proven experience solving problems effectively, ability to identify issues relating to technology solutions, Knowledge of vendor Telemetry systems.

Computer software such as Microsoft Office, Dealer Business System and internet based systems.


The Company
Since 1858, Wajax has been a leading industrial products and solutions provider continually innovating to serve Canadian industry coast-to-coast.

We work in an extensive range of industries and core sectors of the Canadian economy including energy and renewables, food and beverage, construction, industrial/commercial, transportation, forestry, mining, metal processing, and oil and gas - to name a few.

Everything we do is powered by people passionate about making a difference and who are dedicated to driving Canadian industry forward.

People who provide the experience and expertise that support the industries that build our cities, power our businesses, put a roof over our heads and food on our tables.


Wajax offers a total compensation package that includes competitive pay, comprehensive benefits, learning and development, as well as some unique additional "perks.

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Highlights include:

  • Competitive health and dental benefits with no waiting period for eligibility (100% employer paid premiums), plus health spending account.
  • Wajax led elearning, and product training through industry leading manufacturers.
  • Exclusive discounts with a variety of manufacturers and service providers such as Ford, GM, Chrysler, Dell, TELUS, a group mortgage, home & auto insurance program, pet insurance, footwear & workwear, fitness membership, perkopolis, and more.
  • Recognition program where points are earned for merchandise or gift certificates, plus cash awards.
  • Flexible work arrangements.
  • Award-Winning Health and Wellness Program.


By working with Wajax, you become part of an inclusive and diverse team that is dedicated to innovation and teamwork.

We are committed to employing a workforce that is representative of the diverse communities across Canada in which we do business.

As an equal opportunity employer, please inform us if any accommodation is required if contacted for an interview.

**\\ Together we get more done.
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