Technical Service Manager - Stony Plain, Canada - XCMG Canada Ltd.
3 weeks ago
Description
URGENTLY HIRING
XCMG Canada Ltd.
is currently seeking an energetic individual to join a growing and dynamic team as the Technical Service Manager at our office located in
Stony Plain, AB.
- Develop strong relationships with dealership service and factory personnel.
- Troubleshooting assistance.
- Technical support and analysis.
- Liaising with factory engineers and technicians.
- Develop training material.
- Provide direction for the execution of proper predelivery inspection (PDI) processes.
- Provide training to support dealership service personnel.
- Managing warranty processes.
- Product improvement programs.
- Guidance with parts inventories.
- Travelling to dealers' and customers' sites to perform training, programming and troubleshooting.
- The Service Manager plays a pivotal role in supporting customer retention, cost controls, as well as maintenance of all service records and achievement of set objectives for XCMG Canada Ltd.
Essential Duties and Responsibilities
- Ensure health and safety requirements are strictly adhered to, including meetings and toolbox inspections.
- Responsible for the overall management of the Service department to ensure that it is managed efficiently and cost effectively within budget.
- Continue the development and improvement of the PDI process to continue the improvement of all equipment.
- Provide technical support and assistance to dealers clearly communicating the scope of services required to ensure accurate and timely response.
- Develop and maintain a Failure Analysis process to supply dealers with the ability to share product failure information and corresponding corrective actions
- Both before and after failure.
- In cooperation with factory representatives, develop training materials and technical documentation to support dealers and customers.
- In cooperation with the XCMG US American Research Center and our US Subsidiary XCMG North America
- The Technical Service Manager will hold responsibility for developing, implementing, and administering a warranty claims process.
- Provide assistance and guidance for the roll out of a robust warranty support process to dealers.
- Liaising with factory representatives to resolve issues, develop support processes and policies as well as supporting product improvements and adjustments.
- Responsible for the management, delivery, and administration of Product Improvement Processes and Service Letters.
- Other responsibilities as required by the business.
Education and Experience Requirements
- Red Seal heavy duty technician certificate or equivalent work experience in the construction industry.
- Minimum 5 years' service experience as a Technician, Foreman, Service Trainer or Service Manager.
- Experience with the General Construction Industry line of equipment is required.
- Knowledge of the heavy equipment and dealership service departments is a definite asset.
- Understand effective inspection process and equipment lifecycle planning.
- Postsecondary diploma and/or relevant technical education & working experience.
- WHMIS, site orientation and safety training is an asset.
Core Competencies
- Demonstrated commitment to safe work practices and ability to champion a strong safety culture.
- Strong ethics and compliance to rules and regulations.
- A desire to make a difference and take pride in your work.
- Experience working with budgets.
- Ability to work in a team.
- A willingness to learn.
- Excellent customer service skills
- Sound working knowledge of Microsoft Office Suite of products.
- Flexible to work daytime and partially night times.
- Some travel required.
- Strong organizational skills and time management skills.
Physical Requirements
- Monday to Friday
- 8:30 am to 5:00 pm
- 40 hours per week
- Physical strength ability to lift and manage up to 50 pounds
Benefits:
- Casual dress
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- Onsite parking
- Paid time off
- Vision care
Schedule:
- Monday to Friday
Experience:
- service: 5 years (preferred)
Work Location:
In person
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