Client Care Coordinator - Ottawa, Canada - Home Instead

Home Instead
Home Instead
Verified Company
Ottawa, Canada

3 weeks ago

Sophia Lee

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Sophia Lee

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Description

_Home Instead is a franchise-based network that is committed to providing dependable, compassionate elderly care services such as personal care, Alzheimer's & Dementia care, companionship and home help.

_


Would you like to join an energetic team who is committed to collectively enhancing the lives of seniors in our community? Home Instead is currently hiring for a Client Care Coordinator to support our Ottawa region The schedule for this position is 8:30am-5:00pm,40 hour work week but will require some flexibility.


The Client Care Coordinator is expected to perform a variety of duties that relate to client care including care consultations with potential clients and family members, client/CAREGivers introductions and quality assurance visits with existing clients.

They use the consultative sales approach to determine each individual client's needs to provide solutions and create a tailored service plan.

They continuously evaluate the plan through a series of ongoing communications and visits to ensure high quality care, client satisfaction and retention as well as opportunities to increase service hours.


What We Offer:


  • Competitive Salary
  • Employee Incentives
  • Initial and In-Depth Training and Developement programs contributing to continued growth
  • Company Benefits
  • RRSP Company Matching

As the Client Care Coordinator, you will:

  • Meet with potential clients and family members to discuss their needs and provide solutions in the form of a plan of care
  • Conduct care consultations as needed following the consultiatve sales process
  • Maintain ongoing communication and a consistent followup schedule with potential clients and families who have yet to commit to service
  • Work with other team members to coordinate various aspects of a client's care
  • Conduct client/CAREGiver introductions with every new client and every new CAREGiver
  • Develop a Quality Assurance frequency plan to ensure each client has QA visits and calls
  • Recognize and pursue opportunities to modify service plans to best support the ongoing needs of clients through Quality Assurance visits
  • Demonstrate open and effective communication with clients, family members, Management, colleagues, and CAREGivers
  • Once training is completed, will be part of the oncall schedule
  • Other duties as assigned by Management

Job Requirements:


  • Must possess a valid driver's license, auto insurance, have access to vehicle and be willing to travel to Etobicoke and surrounding areas.
  • Provides top notch customer service to internal and external customers
  • Selfmotivated and sales driven
  • Thrives in a fastpaced environment and is an expert in multitasking
  • Highly organized with special attention to detail
  • Home Instead requires proof of full vaccination against COVID19 from all employees, with the exception of those who require accommodation under applicable human rights legislation._

Salary:
$45,000.00-$50,000.00 per year


Benefits:


  • Dental care
  • Onsite parking
  • Paid time off
  • Vision care

Schedule:

  • Monday to Friday

Experience:

Customer Service: 1 year (preferred)
Client Care Management: 1 year (preferred)


Licence/Certification:

  • Drivers License (required)

Work Location:
One location
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