Technical Customer Support Advisor - Winnipeg, Canada - IntouchCX

IntouchCX

Verified Company

Winnipeg, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

About IntouchCX
IntouchCX is a global leader in customer experience management, digital engagement, and technology solutions.

With over 20 years of experience, 18,000+ team members, and campuses around the globe, we obsess about our clients by providing remarkable customer experiences for the world's most innovative brands.

About the Job

Making someone's day is a rewarding way to spend yours.
Are you a problem solver who can easily connect with people? Do you like to exceed expectations with your knowledge and passion for technology? Are you enamored by the way things operate, and have the ability to solve problems when things go wrong?

Does this sound like you? We're looking for Technical Customer Support Advisors to join our team

Our Technical Customer Support Advisors are the first point of contact for customers, being the friendly voice of the coolest tech brand in the world.

We'll rely on you to listen to customers and use your technical knowledge to provide world class customer care and troubleshooting — and remind customers that behind great products are also amazing people.

As a Technical Customer Support Advisor, You Will

Demonstrate passion for customer service, ownership of the customer experience and determination to deliver a comprehensive resolution
Obsess over the customer experience and constantly strive to exceed their expectations
Communicate clearly and effectively, both written and verbal (in required language)
Tailor communication and style to differing audiences and read verbal and nonverbal cues
Approach problems with flexibility and adapt your approach without compromising outcome

As a Technical Customer Support Advisor, You Have

A High School diploma (or GED)
One year of customer care experience (preferred)
Stellar phone presence people can hear you smiling
Technical knowledge and expertise
Experience in technical troubleshooting
Experience using iOS, Smartphones, Tablets, and PC/Mac products
Familiarity with iOS and/or macOS, or comparable technology, is preferred.
The confidence to navigate through multiple systems and tools to research, comprehend and deliver solutions to customers in real time
A strong sense of professionalism exhibited by staying calm under pressure
Analytical skills to make smart decisions and solve complex technical issues in a fastpaced work environment
A performance mindset you're motivated by results and selfimprovement
A deep curiosity for understanding technology and a passion for continuous knowledge
The ability to self manage and work independently
The ability to do repetitive job duties, but an eagerness to take on more when needed
Selfawareness to identify and navigate through challenges associated with the role
Eagerness to receive feedback, embrace coaching and demonstrate changes as a result

Benefits of Working as a Technical Customer Support Advisor:

Work on site at our newest and largest campus in Winnipeg
Flexible schedules
Competitive salary**:

- $18.30 / hr**:

Industryleading benefits
Dental, vision, and health.
Amazing career growth opportunities
Fun onsite events hosted by our Employee Experience team

Availability:
Full-time (some shifts may depend on availability)

IntouchCX provides Equal Employment Opportunities in accordance with all provincial and federal laws. IntouchCX is committed to ensuring equality of opportunity in all aspects of employment and does not discriminate based on protected characteristics._
Any and all personal information collected is held in the strictest confidence and in accordance with all applicable Privacy Laws._

Pay:
$18.30 per hour

Expected hours: 40 per week

Benefits: