Information Technology Specialist - Markham, Canada - 900 Solutions

900 Solutions
900 Solutions
Verified Company
Markham, Canada

2 weeks ago

Sophia Lee

Posted by:

Sophia Lee

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Description
About the job


Responsibilities:

Provides support to resolve incidents. This role will be required to provide on call support evenings and week-ends on a rotational basis.
Provide first-class customer service
Perform remote troubleshooting through diagnostic techniques and pertinent questions
Determine the best solution based on the issue and details provided by users
Walk the customer through the problem-solving process
Direct unresolved issues to the next level of support personnel
Provide accurate information on IT products or services
Record events and problems and their resolution in ticketing system
Follow-up and update customer status and information
Pass on any feedback or suggestions by users to the appropriate internal team


Must have:
Troubleshooting experience for end user hardware
Troubleshooting and installation experience for iPhones and Android phone


Nice to have:
IT Help Desk experience.
Knowledge of Microsoft Office add-ons management
Knowledge on how to troubleshoot audio-video equipment
IP telephony

Why join 900Solutions

Opportunity to learn new technologies and grow as part of a competent and dedicated IT team
Be part of an elite IT team that will evolve digital transformation for companies and brands in Toronto

Work remotely

  • No

Job Types:
Full-time, Permanent


Pay:
$2,500.00-$3,500.00 per month


Benefits:


  • Company events
  • Extended health care
  • Onsite parking

Schedule:

  • 8 hour shift
  • Monday to Friday
  • On call

Work Location:
In person
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