Account Supervisor - Toronto, Canada - Omnicom Health Group

Omnicom Health Group

Verified Company

Toronto, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Overview:

Account Supervisor
At SimplyTold, our mission is to inspire change in the world of healthcare through simple storytelling and stronger connections.

Our team of creative minds, medical science lovers, strategic innovators, and technology thought leaders work in a truly collaborative way.

We believe that kindness makes a difference. We listen. We learn. We ask questions. And we arrive at meaningful stories that cut through complexity.

As a SimplyTold employee, you are part of a tenacious, agile, growing group, where everyone has an impact on the future of the agency.

You are also part of Omnicom Health Group, the largest healthcare marketing and communications network in the world, which means access to countless on-demand learning and development programs.

If you're ready to start your next great chapter at a company that cares, we'd love to hear from you.

Role

The Account Supervisor is responsible for building the client relationship, following client processes, and supervising the team from project initiation to delivery.

Account Supervisors must be proactive in running initiatives while still being a team player and supporting the account team to deliver on client expectations.

Account Supervisors will focus on developing their strategic planning skills by assisting Account Directors or Group Account Directors in building workshops and participating in strategic and tactical planning.

Responsibilities

Oversee the team as they manage ongoing project progress, content development, and client priorities.
Ensure delivery of highquality communication products, on time and on budget, while managing and ensuring quality of our services to Clients (attention to detail, updated status and budget reports, organized communication, responsiveness)
Support the Account Director in developing the brand strategy, and ensure all projects link back to the strategy
Support the Account Director in organic growth opportunities
Experience in building estimates
Review campaign briefs and develop tactical briefs as required
Participation in financial meetings, to ensure finical health of projects
Ensure financial followup and billing requests internally (including budgets recaps and flagging overages to Account Directors in a timely fashion)
Maintain regular client contact at all levels and become integral part of client team, ensuring that the client is updated and briefed on all relevant account activity Ensure that all agency work represents the best we have to offer

- strategically sound, arresting creative, error-free

Ensure that client is perceived positively within agency
Understand the client's perspective and challenges, and communicate these to the entire agency team
Ability to balance the needs of the client as well as the agency
Understands the codes and requirements of the country's regulatory bodies (PAAB/ASC/Health Canada, OPDP) and strategize internally and with the client on best approach

Additional Responsibilities

Communicate effectively and professionally both internally and externally
Demonstrate good problemsolving and interpersonal skills
Demonstrate ability to set priorities while handling multiple projects and to delegate work appropriately
Remain calm despite high pressure situations
Project a professional, positive attitude toward peers and clients within the department and the agency
Embody serviceoriented attitude and uphold quality standards in servicing the client
Assist other members of department/team as needed when workload allows
Understand when it's appropriate to make decisions independently and when to escalate issues/decisions to manager
Uphold the Company Values in all decisions and interactions
Results oriented with a cando spirit that loves to exceed expectations, meet deadlines, and overcome obstacles

M
anagement Responsibilities

Assign work to assure project deadlines are met
Monitor overall workload to effect efficiency and assure that waiting or downtime is minimized
Keep supervisor or department head apprised of any workload challenges/concerns on assigned team accounts that may necessitate hiring freelance
Provide constructive and direct ongoing feedback to direct reports
Evaluate performance of direct reports and complete and deliver performance reviews
Help interview, train and orient new team members to the agency, department, and account(s) at the direction of department head

Qualifications

University Degree, preferably in marketing, advertising, communications, or science/medicine
4 years Agency or comparable experience
Knowledge of healthcare and pharmaceutical practices
Excellent interpersonal skills
Strong strategic potential and interest
Strong organizational skills with the ability to plan and prioritize effectively
Proactive, cando attitude to finding solutions
Selfmotivation, willingness to stay up to date in a fastpaced environment, eng