Administrative Assistant - Ottawa, Canada - ClaimsPro LP

ClaimsPro LP

Verified Company

Ottawa, Canada

2 weeks ago

Posted by:

Sophia Lee

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Description

Company:
ClaimsPro LP

Administrative Assistant (Ottawa)

ClaimsPro is Canada's largest independent insurance adjusting firm. We employ over 700 independent adjusters from across Canada.

Our team is made up of some of the best and brightest talent in the business and we empower them with the tools, technology and support that they require to excel in their careers and help our clients reach their full potential.

Why should you consider a career with ClaimsPro?

You will be part of a dynamic workforce and you will be trained to use industryleading technology such as our iAdjust/Claimspace software.
As one of the five companies under the SCM Insurance Services umbrella, you have the potential for you grow your career in a multitude of areas.
Your workload is balanced.
You will be entitled to a multitude of benefits such as education fee reimbursement and a flexbenefit health and dental plan that allows you to customize your coverage.

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Job Responsibilities

Support to the adjusting team and the branch office
Provide high level of customer service to clients and the insured
Set up and preparation of new claims assignments to internal adjusters in accordance with predetermined KPI's and client guidelines
Professional telephone manner and excellent communication skills both written and verbal
Ability to problem solve and work well independently and in a team environment
Strong organizational skills with an ability to reprioritize tasks and manage time effectively
Team player and excellent interpersonal skills with ability to interact with all individuals in all levels within the organization
Ability to work well under pressure and maintain composure in a fast paced and changing environment
Maintaining applicable information and data entry within internal claims management software
Sending appropriate client acknowledgements, confirmations and correspondences to clients, claimants, legal representatives and parties involved on various claim files
Transcribing data from source documents following generally standardized procedures using coding skills and some judgement for review by the adjuster
Transcribing reports and statements when required
Processing client invoicing for claims and prepare files for closure
Administrative support to the district/branch manager, assistant branch manager and property supervisor as needed
Coordinating and arranging various appointments for adjusters in addition to handing both incoming/outgoing phone inquiries
Answer phones and forward calls in a timely, professional and efficient manner
Other duties as assigned

Qualifications & Experience

Bilingual in French/English
A post secondary diploma in Office Administration
Equivalency in combination of education and experience will be considered.
Ongoing commitment to education and learning
Able to draw valid conclusions and effectively communicate them
Proficient with use of Microsoft Office Products (Outlook, Word, Excel, Onedrive)
Previous experience within a dynamic team will be given preference.
Previously demonstrated ability to execute high attention to detail
Demonstrated ability to manage changing priorities and proven organizational skills
Demonstrated behaviors showing initiative behaviors and followup skills
Demonstrated ability to maintain a high level of confidentiality
Demonstrated professionalism and work ethic
Proven ability to contribute to and work well within a team environment
Advanced communication skills including:
Effective written skills including grammar and those of a technical nature
Demonstrated organizational skills with the ability to prioritize and manage conflicting priorities in an effective manner.
Proactive and positive approach to customer service ensuring that all inquiries are effectively dealt with in a timely manner.
Strong interpersonal skills allowing you to effectively deal with conflict and difficult situations.
Commitment to ongoing education and learning
Positive Team Dynamics
All prospective employees must pass a background check