Front Office Agent - Edmonton, Canada - West Edmonton Mall

West Edmonton Mall

Verified Company

Edmonton, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Front Office Agents deliver an exceptional experience to every guest at our hotel, and are responsible for welcoming guests, managing information, distributing keys and room assignments and answering general inquiries to ensure an excellent stay.

Primary Responsibilities:

Greeting and welcoming guests upon arrival, checkin and checkout, verifying reservations, and accepting payment both at check in and check out.
Ensuring lineups do not get to long while still ensuring excellent customer service at check in.
Balancing paperwork at the end of the shift and make necessary cash drops while maintaining issued float balance at all times.
Helping guests with any inquiries regarding their room, hotel amenities, as well as Attractions and Shops within West Edmonton Mall.
Ensuring guests concerns and/or complaints are handled in a professional, courteous manner and ensuring the guests remain satisfied.
Assisting with Guest Services, Reservations, and Switchboard operations if necessary.
Other responsibilities as required.

Desired Qualifications:

One (1) to two (2) years previous customer service experience, with preference given to those with previous hotel experience.
Excellent verbal and written communication and interpersonal skills, as well as a courteous phone manner.
Neat, wellgroomed and professional with a positive, friendly attitude.
Must be able to stand for long periods of time and be able to lift guest baggage in the absence of Guest Services.
Excellent organizational, problemsolving skills, and be able to work under pressure.

Terms of Employment:

This is a fulltime position that requires flexible availability Monday through Sunday including days, evenings, weekends, holidays and night shifts.
Must be able to pass a basic security clearance.

Job Types:
Full-time, Permanent

Pay:
$17.50 per hour

Benefits: