Reservation Agent - Jasper, Canada - FAIRMONT

Description

At Fairmont Jasper Park Lodge, all guest service has the potential to create a lasting memory when it is delivered with warmth and sincerity. Be an ambassador for our brand as a Reservations Agent, where the engaging and anticipative service you provide over the telephone will make our guests feel valued and reflect the exceptional hotel experience to come.

What is in it for you:

• Subsidized staff accommodation provided on-site for full time status
• Competitive extended benefits package including medical, vision and dental for full time permanent status
• Employee Travel Program
• Comprehensive Wellness Platform
• Discounts on food & beverage/spa/golf
• Opportunity to develop your talent and grow within Fairmont Jasper Park Lodge and over 5,000 properties with Accor

What you will be doing:

Reporting to the Reservations Manager, responsibilities and essential job functions include but are not limited to the following:

• Consistently offer professional, friendly and engaging service.
• Follow Front Office policies, procedures and service standards.
• Respond to all Room Reservation, Rate Offering and Hotel Information inquiries promptly and professionally via telephone, fax and/or E-mail.
• Reserve hotel accommodations for guests in the Leisure, Business Travel, Convention/Association, Corporate Meetings and Wholesale (FIT & IMM) market segments.
• Accurately record all required reservation information in the Central Reservations System and/or the Opera Property Management System (Property Manager).
• Review and update reservations interfacing between the TARS, CRS and PMS.
• Ensure reservation confirmations are issued promptly and accurately.
• Monitor and review Waitlisted Reservations to help maximize Room Revenues.
• Contribute to hotel's upsell program by consistently offering best suitable room types according to guest needs and maximizing hotel revenue and earn incentives.
• Provide support to our colleagues at Fairmont Global Reservations Centre with guest booking needs.
• Monitor and track special promotions and communicate information to various operational departments.
• Ensure all cashier paperwork and journals are filed with Manager on duty on a daily basis.
• Follow all safety and sanitation policies when at work
• Adhere to the hotel's vehicle handling and safety policies while driving hotel and guest vehicles
• Other duties as assigned

Your experience and skills include:

• Minimum 1 year Front Office, Reservations or Sales experience required.
• Must possess professional telephone etiquette and have an excellent command of the English language.
• Typing skills, approximately 40 words per minute.
• Property Manager (Opera), and Microsoft Office applications experience an asset.
• Excellent knowledge of hotel facilities and surrounding areas.
• Excellent communication and organizational skills.
• Strong interpersonal and problem solving abilities.
• Must be flexible with shift start/end times and available to work weekends based on operational needs
• Highly responsible & reliable.
• Ability to work well under pressure in a fast-paced environment.
• Ability to work cohesively with fellow colleagues as part of a team with minimum supervision.
• Ability to focus attention on guest needs, remaining calm and courteous at all times.

Your team and working environment:

• Fast-paced, upscale, luxury hotel.
• Close proximity to Marmot Basin Ski Resorts in winter and world-renowned hiking trails in summer.
• Hospitality employees worldwide making this a great place to develop lifelong connections.
• Sitting: 5-8 hrs/day.
• Walking: 0-3 hrs/day.
• Standing: 0-3 hrs/day.
• Bending/Reaching: 0-3 hrs/day.
• Pushing/Pulling: 0-3 hrs/day.
• Physical effort: low, required to lift up to 30lbs.
• Environmental stress: busy environment.

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

APPLY TODAY: You can find out more about life working at Fairmont Jasper Park Lodge - Jasper Park Lodge | Fairmont Mountain Meetings | )

Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
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