Customer Service Representative - Langley, Canada - Graybar Canada
Description
MAKE A MOVE
JOIN ONE OF NORTH AMERICA'S "MOST ADMIRED COMPANIES"
Are you looking for a career as opposed to a job? We are seeking talent that wants to develop themselves towards a career in sales
Graybar Canada, a division of Graybar Electric and a Fortune 500 corporation, is a leader in distributing high-quality electrical, automation and telecommunications products and a provider of related supply chain management and logistics services.
As one of the world's largest employee-owned companies, Graybar has the power and stability of a big corporation and the integrity and drive of a neighborhood business.
Graybar Canada currently has an exciting career opportunity available out of our Langley, BC branch.Customer Service Representative (CSR) - Inside Sales
Position Summary:
The Customer Service - Inside Sales Representative proactively seeks out customer needs to sell a Graybar solution that provides total customer satisfaction.
This position provides our customers with a high level of service which includes delivering the highest quality customer care in accordance with corporate objectives and revenue goals.
Graybar Canada offers a competitive compensation and benefits package including:- Health and Dental Benefits
- Life & AD&D Insurance
- Employee Profit Sharing Program
- Long Term Disability Benefits
- Group RRSP Matching
- Corporate Fitness Membership Program
- Employee Share Purchase Program
- Computer Purchase Plan
- Tuition Reimbursement Program
- Service Awards Program
- Scholarship Program for Employee's Children
- Home and Auto Group Insurance Rates
- No Evening or Weekend Shifts
Major Responsibilities:
- Handle incoming and outgoing customer telephone calls in a courteous and professional manner, with a mandate to solicit orders from the existing customer base.
- Coordinate the prompt handling of customer service requests including, but not limited to, order entry, pricing, expediting, billing, order maintenance, credit and claims.
- Assist and support Account Managers by providing technical support to customers and end users, as well as sharing information that will allow both parties to offer customers a total Graybar solution.
- Consult with clients and customers after a sale to resolve problems and to provide support in an efficient and effective manner. Deal with product related problems such as defective products, the return of products and warranty situations.
- Other duties may be assigned as needed.
Preferred Skills & Experience:
- Minimum Grade 12 education; however, a technical background (i.e. Electrical Engineering Technologist.) or postsecondary education is considered an asset.
- Broad knowledge of the company's products and services, with the ability to effectively present these to Graybar Canada's customers.
- One to three years of related sales experience considered an asset.
- Must exhibit excellent time management and organizational skills.
- Possess strong relationship building skills to cultivate and develop customer loyalty.
- Ability to work with all levels of employees and management, both internally and externally.
- Strong customer service and troubleshooting skills.
- Exceptional conflict resolution, negotiation and objection handling skills.
- Basic mathematical skills.
- Excellent spoken and written communication skills.
- Must demonstrate honesty and integrity.
- Willingness to gain technical knowledge by attending educational workshops and reviewing publications.
- Willingness to go the extra mile.
- Proven proficiency with Microsoft Office products including Outlook, Excel, Word and PowerPoint.
The above is a brief outline of position responsibilities and does not intend to be all-inclusive of the current or future duties, responsibilities or reporting relationships.
If you are highly motivated and have a passion for customer service, and are looking for a fun, rewarding career, we would be pleased to talk to you about joining Graybar Canada.
- We wish to thank all applicants for their interest but advise that only those selected for an interview will be contacted._
NO PHONE CALLS OR AGENCIES PLEASE.
Job Types:
Full-time, Permanent
Benefits:
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- RRSP match
- Vision care
Schedule:
- Monday to Friday
Application question(s):
- Please state your numerical salary expectations for this role
$37,500 - $50,000/year)
Education:
- Secondary School (preferred)
Work Location:
One location
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