Service Desk Analyst - Edmonton, Canada - F12 Inc.
1 month ago
Description
Education:
- Expérience:
Education:
- College, CEGEP or other nonuniversity certificate or diploma from a program of 1 year to 2 years
Tasks:
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Supervise other technical support workers in this group
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
Work conditions and physical capabilities:
- Fastpaced environment
- Work under pressure
- Tight deadlines
- Repetitive tasks
- Attention to detail
Personal suitability:
- Accurate
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Initiative
- Judgement
- Organized
- Team player
- Ability to multitask
- Time management
Experience:
- 1 year to less than 2 years
Health benefits:
- Dental plan
- Health care plan
Other benefits:
- Learning/training paid by employer
- Paid time off (volunteering or personal days)
- Durée de l'emploi: Permanent
- Langue de travail: Anglais
- Heures de travail: 40 hours per week
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