Service Desk Analyst - Edmonton, Canada - F12 Inc.

F12 Inc.
F12 Inc.
Verified Company
Edmonton, Canada

4 weeks ago

Sophia Lee

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Sophia Lee

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Description

Education:

  • Expérience:

Education:


  • College, CEGEP or other nonuniversity certificate or diploma from a program of 1 year to 2 years

Tasks:


  • Respond to users experiencing difficulties with computer
  • Consult user guides, technical manuals and other documents to research and implement solutions
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
  • Supervise other technical support workers in this group
  • Provide business systems, network and Internet support to users in response to identified difficulties
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software

Work conditions and physical capabilities:


  • Fastpaced environment
  • Work under pressure
  • Tight deadlines
  • Repetitive tasks
  • Attention to detail

Personal suitability:


  • Accurate
  • Efficient interpersonal skills
  • Excellent oral communication
  • Excellent written communication
  • Initiative
  • Judgement
  • Organized
  • Team player
  • Ability to multitask
  • Time management

Experience:


  • 1 year to less than 2 years

Health benefits:


  • Dental plan
  • Health care plan

Other benefits:


  • Learning/training paid by employer
  • Paid time off (volunteering or personal days)
  • Durée de l'emploi: Permanent
  • Langue de travail: Anglais
  • Heures de travail: 40 hours per week

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