Marketing, Bilingual Customer Service Coordinator - Mississauga, Canada - TJX Companies

TJX Companies

Verified Company

Mississauga, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Sangeetha discovered DIVERSITY working at TJX
Interacting with our diverse Associates is part of Sangeetha's everyday role. When you work with us, you too will be part of our dynamic culture where every day will be full of new opportunities to bring fresh ideas—and a whole lot of fun

What you'll discover

Eligible Associates can look forward to:

State-of-the-art amenities at our eco-friendly Home Office.

Take a tour
HERE*:

Enjoy the Best of Both with our Hybrid work model
Oneofakind, inclusive culture
Benefits that take effect your first day
Dedicated training and onthejob resources to enhance your development
Three weeks' vacation with option to buy an additional week through our Vacation Trade Program
Tuition reimbursement to support your career progression
Merchandise discount for yourself and eligible family members at all TJX Canada stores
Associate and Family Assistant Program to support healthy living

What you'll do
It's safe to say, there's no shortage of variety in what we do.

Here are some key responsibilities of the role:

This position is responsible for responding to and resolving customer inquiries and concerns for WINNERS, HomeSense and Marshalls stores across Canada
Responsible for effectively and efficiently responding to customer inquiries, resolving any conflicts or challenges that have been identified
Liaise with stores to investigate customer opportunities and/or respond to inquiries by communicating action plan to ensure amicable customer resolution
Review and approve with Supervisor: authorization, monetary compensation to customers, documenting information within customer service database, keeping team members informed of cases as they arise
Provides feedback on customer experiences received with Supervisor to share with internal partners, including but not limited to Loyalty, Marketing, Systems, Loss Prevention, Store Operations

What you'll need

To begin your career with us, you'll have:

College Diploma or Bachelor's D
egree in Retail or Business Management preferred**:
Minimum of 2 years in customer service function.
Strong interpersonal and communication skills; ability to read, write, communicate and interpret information accurately; able to develop and build relationships with internal and external partners / team members; customer service skills including efficiently and effectively responding to inquires or resolving any conflicts or problems that might arise
Background in Insurance an asset.

Posting details

Application Deadline: July 28, 2023

Every day is an opportunity to discover something new about our business, our partnerships and even something exciting about yourself.

By becoming a member of our TJX Canada family, you'll have the full support of a diverse, close-knit group of people across our Distributions Centres, Retail Stores (Winners, HomeSense, Marshalls) and our Office locations.

Are you ready to Discover Different?