Clk 09r - Victoria, Canada - BC Public Service

BC Public Service

Verified Company

Victoria, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Posting Title- CLK 09R - Customer Service Representative- Position Classification- Clerk R9- Union- GEU- Location- Victoria, BC V9B 6X2 CA (Primary)- Salary Range- $45, $51,427.

75 annually- Close Date- 3/2/2023- Job Type- Regular Full Time- Temporary End Date- Ministry/Organization- BC Public Service -> Health- Ministry Branch / Division- Vital Statistics Agency, Client Services- Job Summary
Do you thrive in a high volume environment? Do you enjoy serving a diversified public? Can you change priorities on a dime?

The Vital Statistics Agency (Agency) is responsible for administering the legislative requirements of the Vital Statistics Act, Marriage Act, Name Act, and Division 7 of the Wills, Estates and Succession Act for the registration of adoptions, births, stillbirths, marriages, deaths, registry of wills and change of names.

The Agency manages the recording of all vital events in the Province, which includes collecting, screening, registering, amending, securing, sorting, and retrieving vital event information and documentation.

There are approximately 100,500 vital events and 55,000 wills notices filed annually. Since 1872 there have been over 5 million vital events registered and 1.5 million wills notices filed. These records are maintained as original documents, microfilmed copies, computerized records, scanned images, and indices.

Annually there are over 260,000 certificates of birth, death and marriage issued by the Agency based on vital event records, and 15,000 searches of will notices performed.

In addition to responding to the general public's requirements, this position must respond to requests from a variety of other clients including police forces, consulates, trustees, clergy, Marriage Commissioners, the Ministry of Children and Family Development, the Ministry of Social Development and Poverty Reduction, federal government officials, government agents, notaries, funeral directors, and other provincial Vital Statistics offices.

The role of the Customer Service Representative is to provide services in a broad range of statutory and other programs with individuals and Agencies around the world.

Customer Service Representatives hold legislative appointments as Vital Statistics Registrars.

Knowledge of all Acts administered by the Agency, as well as Agency policy, is required for determining the eligibility of clientele for services.

Job Requirements:

Completion of Grade 12 or equivalent (GED).
Minimum oneyear clerical/administrative support experience in a highvolume customer service environment providing service delivery to the public.
Minimum 6months experience reconciling and safeguarding cash and negotiables in accordance with guidelines, while maintaining confidentiality.
Must be able to keyboard with speed and accuracy (40+ words per minute keyboarding speed is required).

Preference may be given to applicants with:

Three (3) or more years' experience clerical/administrative support experience working in a high-volume customer service environment providing service delivery to the public.
One (1) or more years call centre experience.

About this Position:

An eligibility list may be established.

We offer flexible work arrangements, including the opportunity to volunteer to telework (with conditions) as set out in applicable employer policies.

The locations listed above are to assist applicants in searching for this opportunity. This position may be performed in other approved locations within the Province of BC. For specific information about a location, applicants must contact the Hiring Manager to confirm if working remotely from that location could be considered

Working for the BC Public Service:

The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens.

Consider joining our team and being part of an innovative, inclusive and rewarding workplace.

The BC Public Service is an award winning employer and offers employees competitive benefits, amazing learning opportunities and a chance to engage in rewarding work with exciting career development opportunities.

For more information, please see What We Offer.

How to Apply:

Cover Letter:
NO - Please do not submit a cover letter as it will not be reviewed.

Questionnaire:

YES (COMPREHENSIVE) - You will be prompted to complete a comprehensive online questionnaire to demonstrate how you meet the job requirements.

Ensure you include all relevant information about your educational accomplishments and employment history including job titles, start and end dates (month and year) of your employment, and how you obtained your relevant experience.

Please allot approximately 60 minutes to complete the questionnaire.

Additional Information:

A Criminal Record Check (CRC) will be required.

Applicants selected to move forward in the hiring process may be assessed on the Knowledge, Skills, Abilit