Restaurant Attendant - Peterborough, Canada - Westmont Hospitality Group

Westmont Hospitality Group

Verified Company

Peterborough, Canada

3 weeks ago

Posted by:

Sophia Lee

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Description

Position Title:

Outlet Attendant
Reports to(Title):
Food & Beverage Manager
Department:
Food & Beverage
Location:

Job Summary

The Outlet Attendant is responsible to provide prompt a courteous Food & Beverage service to guests while maximizing sales and guest satisfaction

Major Duties and Responsibilities

Describes all menu items, methods of preparation, modifiers, addons, and prices accurately.
Accommodates any special requests to meet guest expectations.
Upsells menu items, beverages, desserts, etc. to maximize food & beverage revenues.
Performs pre and post shift assignments, such as, but not limited to, service station, stocking, coffee brewing, cleaning of area, inventory, etc.
Processes payments, refunds, and any transaction required to complete the service.
Completes daily cash drop collected on behalf of the hotel at the end of each shift.
Balances Credit Card Payments against PMS at the end of the shift to ensure accuracy as per Company Accounting procedures.
Responsible to collect proper transaction backup as per daily accounting practices set by the Company
Responsible for managing and daily balancing any issued cash float.
Accountable to adhere to all internal cash policies.
Logs all guest requests/orders into PMS for proper control.
Greets, seats and presents menus to guests.
Clears and resets tables as per Restaurant standards.
Runs guest's orders from Kitchen to table as per Restaurant standards.
Serves Beverages as requested by guests, following the Restaurant recipes.
Ensures cleanliness and tidiness of outlet areas including, but not limited to, fridges, dishwashers, bars, counters, buffet stations, chairs, tables, windows, carpets, etc.
Responds quickly to guest requests in a friendly and professional manner.
Follows up on quality of service and guest satisfaction during every service.
Provides a professional image at all times through proper dress code and grooming standards.
Follows company policies and procedures
Organizes, sorts and polishes, china, glassware and silverware.
Is able to work well under pressure, while maintaining a professional outlook towards guests and colleagues.
Abides by SMART SERVE practices and controls at all times.
Follows Health and Safety guidelines.
Engages guests and colleagues in a professional manner. Always with a SMILE.
Works well with others in a professional and expedited manner.
Performs all other duties as assigned by supervisor or manager.

Minimum Qualifications and Skills

Excellent communication skills in English.
Must be able to speak, read, write, and understand the primary language(s) used in the workplace.
Experience as a Food & Beverage worker is an asset.
Excellent organizational and communication skills.
A "handson individual" capable of obtaining SMART SERVE and Food Handling
Ability to deal with all levels of management in a professional manner.
Ability to work unsupervised while providing excellent service.

Mental Effort

Ability to take direction from different management staff
Requires focus with consistent interruption
Ability to deal with guests in a courteous and pleasant manner

Physical Effort

Some heavy lifting required

Working Conditions

Standing for long periods
Working with hazardous materials

Type of Supervision Required
Reports to the Food & Beverage Manager. Works under general instructions to prioritize and complete assigned tasks.

Please Note:

This Job Description is not neither definite nor restrictive and may be modified or added to in the future to meet changing needs.