Community Programs Case Manager - Toronto, Canada - West Neighbourhood House
Description
COMMUNITY PROGRAMS CASE MANAGER (DROP-IN)
West Neighbourhood House (West NH) is a multi-service, neighbourhood-based agency that has served
the diverse communities of downtown west Toronto since 1912. The central purpose of West NH is to enable
less-advantaged individuals, families, and groups in the community to gain greater control over their lives
and community. Our programs are delivered annually to approximately 16,000 people of all ages by a
dedicated team of approximately 235 staff and over 1,000 volunteers.
The Meeting Place Drop-In is a program of West NH, which offers a safe and supportive environment to
adults who are homeless/under-housed, living in poverty, are socially isolated and living with mental
illnesses and/or addictions. The Meeting Place works to reduce the barriers to meaningful participation in
society, and to challenge the broader society to transform conditions that create and maintain poverty and
homelessness. Reporting to the Manager of Case Management Services, The Meeting Place is seeking an
individual to work as part of a larger multi-faceted staff team to provide support to homeless, housed and
socially isolated and vulnerable adults.
persons with disabilities, women and persons of all sexual orientations and gender
identities/expressions. Applicants with lived experience as a participant of West NH
programs, or related programming from similar organizations, are also strongly encouraged
to apply.
West NH will provide accommodation throughout the recruitment & selection process to
applicants with disabilities. During any stage of the recruitment process, please indicate the
nature of any accommodation(s) you may require. Any information received relating to
accommodation measures will be addressed confidentially.
**RESPONSIBILITIES: Embody anti-racist, anti-oppressive, equity-seeking practice in all aspects of work, including with
participants, community members, volunteers, neighbours, West NH staff, stakeholders, networks,
and others
Assess individual needs/goals and implement a service plan.
Provide enhanced counselling (not psychotherapy) to support mental health needs
Provide information and referral services
Manage individual cases, service coordination and follow up on issues and immediate needs;
Facilitate community linkages and partnerships as per client need;
Maintain case notes and statistics, centralized files and electronic database records
Help ensure the safe and comfortable operation of the drop-in through collaborative work with the
staff team
Facilitate participant engagement in programs and advocacy initiatives
Support individuals to develop and enhance life skills such as hygiene, healthy meal preparation,
laundry, money management, communication and access to healthy food
interviewed will be contacted.
- A United Way Member Agency _
affecting members
Contribute to the life of the staff team through active participation in meetings, retreats, debriefings,
program, and other House-wide events.
Conduct outreach in the local community in collaboration with the staff team to identify and support
unmet needs of vulnerable community members
Develop and lead group programs
**QUALIFICATIONS: BSW and Current membership in the College of Social Workers required or equivalent combination
of education and experience
Demonstrable skill in assessment, supportive counselling, crisis management, service planning and
co-ordination with adults who are at risk of homelessness, socially isolated, low-income, and may
have significant mental health and substance use challenges
Minimum 2 years experience working in the social service field
Proven commitment to and understanding of anti-racism and anti-oppression and trauma informed
practice
Experience in crisis intervention and conflict resolution
Strong computer literacy, with database and word processing software, coupled with an ability to
produce concise statistical and narrative reports
Ability to work some evening and weekend hours as required
Status:
Permanent Full-Time (bargaining unit position)
Start Date:
ASAP***
Hours:35 hours per week (Tuesday-Saturday)
Rate:
$27.79 per hour (4 weeks vacation, paid sick days, 3 floater days, full
benefits package after 3 months, Multi-Sector Pension Plan after 6
months)***
Unit: Adult Community Programs
Immediate Supervisor:
Manager, Case Management Services
Posting Date:
January 11, 2023
Closing Date:
January 25, 2023
Please submit your resume by
5:00 p.m.
on the closing date to:
Hiring Committee
588 Queen Street West
Toronto, Ontario
M6J 1E3
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