IT Support Specialist - Pointe Claire, Canada - Cummins Inc.

Description

IT Support Specialist

Description

Our culture believes in POWERING YOUR POTENTIAL . We provide global opportunities to develop your career, make your community a better place and work with today's most innovative thinkers to solve the world's toughest problems.

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IT support specialist

• Provides application or infrastructure technical expertise, analysis and specifications for IT systems to meet business requirements in accordance with IT architecture policies and standards; translate requirements into technical specifications, create detailed solution design, coordinate construction, installation, configuration and testing of IT systems; and identifies, troubleshoots and resolves system technical issues.
• Contributes in the creation of the technical specifications from which programs and configurations will be applied to create the application, infrastructure or complete solution.
• Assists in technical analysis of potential solutions including evaluating the technical fit and viability of commercial-of-the-shelf products versus custom built solution.
• Assists with the delivery of solution designs, adhering to standards and leveraging re-use of components.
• Assists in creating high level and detail design of infrastructure OR applications, interfaces, conversions, extensions, reports, and workflows while meeting architecture, security, performance, scalability, and maintainability requirements.
• Assists technical and infrastructure groups in understanding the solution design and specifications.
• Participates in formal design reviews and code reviews (where applicable) to ensure the detailed design specifications have been understood and coding standards have been adhered to by the development team(s).
• Leverages re-usability of component designs to reduce costs and shorten time to deliver solution.
• Ensures adherence to obtain efficiency in the build and deploy processes, leveraging automation where possible.
• Assists in the test strategy and execution of master test plan.
• Contributes in the creation of standards, processes, procedures, and guidelines for the IT design and development community as well work instructions or 'runbooks' used for end-user support.
• Analyzes and revises existing systems and documentation to identify remediation or improvements in the application or infrastructure solution.
• Provides level 3 support for critical issues.
• Works closely with IT technical service providers to ensure outsourced work packages are delivered to specifications, meeting key parameters of quality, schedule, cost, security, performance, and scalability.

Qualifications

Skills

• Solution Design - Creates and defines the solution design complete with instrumentation and measurement, using industry standards and tools, version control, and build and test automation to synthesize diagrams, models and documentation in order to build a solution that meets buildability, business, technical, security, governance and compliance requirements.
• Solution Functional Fit Analysis - Composes and decomposes a system into its component parts using procedures, tools and work aides for the purpose of studying how well the component parts were designed, purchased and configured to interact holistically to meet business, technical, security, governance and compliance requirements.
• Solution Modeling - Creates, designs and formulates models, diagrams and documentation using industry standards, tools, version control, and build and test automation to meet business, technical, security, governance and compliance requirements.
• Solution Configuration - Configures, creates and tests a solution for commercial off-the-shelf (COTS) applications using industry standards and tools, version control, and build and test automation to meet business, technical, security, governance and compliance requirements.
• Solution Validation Testing - Validates a configuration item change or solution using the Function's defined best practices, including the Systems Development Life Cycle (SDLC) standards, tools and metrics, to ensure that it works as designed and meets customer requirements.
• Customer focus - Building strong customer relationships and delivering customer-centric solutions.
• Tech savvy - Anticipating and adopting innovations in business-building digital and technology applications.
• Plans and aligns - Planning and prioritizing work to meet commitments aligned with organizational goals.
• Collaborates - Building partnerships and working collaboratively with others to meet shared objectives.
• Interpersonal savvy - Relating openly and comfortably with diverse groups of people.

Education, Licenses, Certifications

• College, university, or equivalent degree in Information Technology, Business or a related subject required.This position may require licensing for compliance with export controls or sanctions regulations.

Experience

• Intermediate level of relevant work experience required. 3-5 years of experience.
• Work with Global Teams to help troubleshoot corporate computersTroubleshoot printing as requested by Cummins Print Smart teamAbility to swap parts in Desktops, Laptops and other IT equipment as neededWork with Network LAN and WAN teams for remote troubleshootingUnderstanding Data Closet functionality and connectivityTroubleshoot IOT devices for network connectivity issuesMaintain a clean, professional personal appearance at all times in accordance with company standards.
• Must have verbal and writtenproficiency in both French and English

Compensation and Benefits

Base salary rate commensurate with experience. Additional benefits vary between locations and include options such as our Retirement Savings Plan, Medical/Dental/Life Insurance, Health Savings Account, Domestic Partners Coverage, and a full complement of personal and professional benefits.

Cummins and E-verify

At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates right to work using E-Verify.

Job SYSTEMS/INFORMATION TECHNOLOGY

Primary Location Canada-Quebec-Montréal-Canada, QC, Pointe-Claire, Cummins Eastern Canada

Job Type Experienced - Exempt / Office

Recruitment Job Type Exempt - Experienced

Job Posting Apr 25, 2024, 8:40:17 AM

Unposting Date Ongoing

Organization Cummins Business Services

Role Category Hybrid - Potential for Partial Remote

Relocation Package Ineligible

Req ID: 240003C1