Customer Service Officer I - Winnipeg, Canada - TD Bank

TD Bank
TD Bank
Verified Company
Winnipeg, Canada

2 weeks ago

Sophia Lee

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Sophia Lee

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Description

TD Description
Stay current and competitive. Carve out a career for yourself. Grow with us.


Department Overview

  • The Customer Service Officer Commercial Banking provides support to one or more Account Managers in the Mid-Market Agriculture Segment. The position reports to the Lead Customer Service Officer. This position is accountable to deliver a superior customer experience, support profitable business growth, and achieve The Quest.
  • Provide effective credit administration for the portfolio both within the Unit and by interfacing with other parts of TDBFG. Role includes direct contact with customers on some credit administrative matters such as obtaining Financial Statements and Accounts Receivable lists.

Job Requirements

  • Maximize support for Account/Relationship Managers and Analysts in credit administrative matters
  • Actively use CARMA
  • Actively refer to other business partners both within Business Banking and across TDBFG.
  • Provide effective credit administration for the portfolio both within the Unit and by interfacing with other parts of TDBFG. Role includes direct contact with customers on some credit administrative matters such as obtaining Financial Statements and Accounts Receivable lists.
  • Strong oral and written communications skills are essential
  • Position requires an individual who is passionate about providing superior customer service
  • Should be resourceful, have strong organizational skills and work successfully with mínimal supervision in a fast paced, high volume environment.
  • Must possess the ability to multitask
  • Will work closely in a team environment in order to meet individual and team driven benchmarks.
  • Should be conscientious and detail oriented in order to mitigate any risk to the bank.
  • Must demonstrate the ability to be resourceful and proactive in their approach to Partner Problem Resolution and overall position responsibilities
  • Solid Knowledge of Microsoft Office required. Customer service and banking experience are an asset
  • Ability to take ownership of a situation

Inclusiveness


At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported.

We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve.

If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.


Job Family

  • Business Banking

Job Category - Primary

  • Commercial Banking

Job Category(s)

  • Commercial Banking

Hours

  • 37.5

Business Line

  • TD Commercial Banking

Time Type

  • Full Time

Employment Type

  • Regular

Country

  • Canada

Province/State (Primary)

  • Manitoba

City (Primary)

  • Winnipeg

Work Location

  • 360 Main Street (Winnipeg)

Job Expires

  • 13Jan2023
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