Accounting Officer - Mississauga, Canada - Scotiabank
Description
Requisition ID: 191249Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.
Purpose
Accountabilities:
- Customer Experience - Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
Provide best-in-class customer service by:
a. Maintaining a high degree of relevant, up-to-date knowledge and understanding of appropriate processes and systems; including completing internal training to maintain expertise, and reviewing all News Items, Manual and Job Aid updates, and related publications;
b. Ensuring a consistent, excellent level of service is provided within Service Level Agreement commitments;
c. Overcoming or working around obstacles that stand in the way of successful completion of difficult assignments and/or escalation of such;
d. Prioritizing inbound escalations through a triage system to help the field deliver an elevated level of customer focus
Operational Effectiveness/Improvement - Foster an environment that promotes quick, flexible and timely support, while mitigating risk by:
a. Efficiently completing daily activities that contribute to volume tracking, thus ensuring optimal fulfillment of branch support needs is being provided;
b. Recognizing, and escalating to management, trends, problems and opportunities;
c. Assisting with reallocation of resources in areas requiring additional support due to unplanned activities;
d. Seeking information to resolve real, underlying needs of our customers/partners and correcting problems to avoid future recurrences;
e. Providing insight, feedback, and recommendations on plans, tools, and processes and how they can be improved;
f. Prioritizing/monitoring one's work and recommending changes to maximize the effectiveness of such;
g. Adhering to day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook, the Guidelines for Business Conduct, Global Sales Principles, Privacy and Scotiabank's Values
h. Achieving targeted outcomes through the maintenance of a strong focus on the task at hand and the desired results;
i. Understanding the Business Continuity Plan and contributing to its effective execution.
j. Understand how the Bank's risk appetite and risk culture should be considered in day-to-day activities and decisions.
Development - Effectively support and champions an environment of high performance by:
a. Ensuring department and position accountabilities, objectives, and goals are understood;
b. Participating in ongoing coaching and continuously looking for development opportunities;
c. Maintaining open lines of communication with management and team;
d. Contributing to an inclusive and safe work environment;
e. Being accountable and striving to achieve goals and objectives that align to Scotiabank's vision/values/business strategy.
Relationship Management - Maintain relationships with business line partners by:
a.
Participating as active colleagues by working with manager in consultations with SSG units, branches, and business lines to resolve issues, remove roadblocks, reduce costs and improve services.
Education/Work Experience/Designations/Other Information
Qualifications:
- Thorough listening, oral and written communication skills
- Expert organizational and time management skills
- Thorough knowledge of Bank policies, procedures, and regulations
- Thorough knowledge of branch services, products, and processes, and/or RBSC or OCS processes
- Thorough knowledge of LAN/PC operations and systems (e.g. Pega, MS Office Suite, AS400, FFT, TKS. Intralink, IRIS, and others) knowledge of operating procedures as it relates to financial returns and reporting
- Ability to work under pressure with constant interruptions
- Must be flexible in a changing environment
Education & Accreditations:
- (Post) Secondary education and/or a minimum of 1 year relevant experience is an asset
Working Conditions:
Standard office environment, with little risk of exposure to hold-ups, extortion, etc. There is a constantly changing environment (priorities and deadlines) with dynamic volumes or processing problems encountered.
Work must be accurately completed, while maintaining a high level of service to customers, within agreed upon service level agreements.
Non-standard working hours may be a requirement, as hours range from Monday to Friday 8:00 a.m. - 8:00 p.m.Location(s): Canada : Ontario : Mississauga
Scotiabank is a leading bank in the Americas
Guided by our purpose:
"for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth manage
More jobs from Scotiabank
-
Manager, Finance Mis, Global Wealth Management
Toronto, Canada - 2 weeks ago
-
Private Banker
Winnipeg, Canada - 4 days ago
-
Customer Experience Associate
Montréal, Canada - 2 weeks ago
-
UX Lead Remote
Canada - 3 days ago
-
Agriculture Specialist, Agricultural Banking
Edmonton, Canada - 1 week ago
-
Corporate Guest Experience Manager
Beaumont, AB, Canada - 6 days ago