Team Lead - Vancouver, Canada - Westcoast Family Centres

Westcoast Family Centres

Verified Company

Vancouver, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

We are proud and honoured to offer services on the traditional, ancestral, and unceded territories of the xwməθkwəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), Sel̓íl̓witulh (Tsleil-Waututh), Kwikwetlem (kwikwəƛ̓ əm) First Nations.

Opportunity:

The Team Leader is responsible for overseeing and ensuring the service delivery is performed according to and within the mission, vision, values statement, and policy/procedural directions of Westcoast Family Centres Society.

The Team Leader is an active member of the Leadership team and assumes professional responsibility for the management, quality, development, and supervision of staff; case management support, monitoring, and review; participation in strategic program planning and development; financial management of the program; and fostering relationships with funders, partnered agencies, and the

Community.

Responsibilities:

Provide developmental leadership, supervision, evaluation, and support of the growing programs and employees.
Conduct the screening, hiring, and orientation of new employees.
Responsible for the overall training and development of employees.
Assumes professional case responsibility for the quality of work done by individual personnel and the team.
Foster and maintain a strong, safe, and supportive team environment.
Work within the parameters of the collective agreement and WESTCOAST policies and procedures.
Participate in the financial management, monitoring & evaluation of programs and services.
Participate in the accreditation and quality assurance of service delivery.
Demonstrate timely and efficient case management, referrals, monitoring, and reporting; meeting agency quality standards.
Conduct client and stakeholder feedback to ensure consistent quality of service.
Develop and maintain relationships with funders and community partners.
Provide critical support during incidents and crisis situations.
Ensure compliance with legislation and regulation for both work environment and practice.
Ensure the highest professional standards of ethics and confidentiality.
This position will not carry a caseload unless there is an emergency.
On call rotation for all Vancouver programs.
Overseeing the program Fee for Service. Support payments, monitoring financials, staff support, foster client relationships, monitor client questions and requests.
Directly supervise the following programs and/or contracts: Supervised Access (over 2 contracts, 3 regions), Resource, Home Support, Intensive Response Services, Family Ties Fee-ForService, CIC.
Foster and maintain a strong, safe, and supportive team environment.
Facilitate and chair weekly checkins and team meetings with the Access/Associated Services Team.
Directly supervise and support staff and/or the team in their development.
Other duties as required.

Skills You Bring:

An ability to lead, coach, and maintain high performance standards, monitoring, and evaluating performance, and mentoring others to maximize their potential.
Strong interpersonal skills, including highly developed empathic listening skills and an ability to effectively interact with people of all ages and cultural backgrounds.
Creative problem solving and critical thinking skills, including an ability to work with others to find a mutually agreeable outcome.
Strong organizational skills, including an ability to reprioritize and adjust to a changing environment.
Excellent oral and written communication skills.
An ability to work independently and as part of a team.
Knowledge of MCFD and community resources for children, youth and families.
Knowledge of supporting families struggling with addiction and mental health challenges.
A working knowledge of the BC Child, Family and Community Service Act.
A strong understanding of traumainformed care.

Requirements:

Bachelor's degree in Social Work, Child & Youth Care, or related field e.g., health or education. A Master's degree in counselling is an asset.
Minimum 2 years of experience working families or other vulnerable population.
Minimum 1 year of experience in a senior supervisory, preferably management role.
An equivalent combination of education and experience may be considered.
Training in Non-Violent Communications (NVC) preferred.
Valid driver's license and access to a reliable vehicle with adequate insurance (business level).

Why Work for Westcoast:

Be part of a grassroots community-based agency committed to developing and strengthening our community together.

As a Westcoast employee, you will benefit from:

An opportunity to be a part of a handson mentoring experience, through rolemodeling and coaching
Making a difference in your local community
A chance to do meaningful work with a committed team of professionals
Contribute to our commitment to being an inclusive and culturally safe environment for all.
Join us in being allies to Indigenous peo