Donor Care Team Lead - Winnipeg, Canada - Siloam Mission

Siloam Mission

Verified Company

Winnipeg, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Donor Care brings the voice of our donors into the mission.

As Donor Care Lead, you will work closely with the Donor Care Manager to provide leadership and direction to the Donor Care team.

Core responsibilities include helping develop and steward Siloam's relationships with our donors and overseeing the processing all donations. The incumbent is expected to assist in ensuring that time sensitive tasks are completed accurately and on target. This individual will have direct communication with donors and assist with escalations.

Such individual will help guide reception coverage and work alongside Development staff with special projects as required; represent the department in development meetings along with the manager of Donor Care and attend other meetings as required.

DATA ANALYSIS

Help develop various reports for data analysis
Manage master data, including creation, updates and deletion of records.
Lead on maintaining the donor records in DonorPerfect, ensure that the format for respective categories of donors are the same across the database.
Provide quality assurance of imported data and information according to guidelines
Understand all aspects of our various donation processing systems and gift receiving platforms;
Assist with managing and designing the reporting environment.
Assist with standardizing reporting systems to inform, improve and advise Development strategies and activities re campaigns
Support the data warehouse in identifying and revising reporting requirements.
Maintain procedure guide for endusers on new reports.
Provide technical expertise in data extraction, data cleansing and storage structures
Respond to data related queries and keeping track of these analyzing data to identify trends
Support DC Manager is setting up processes and systems to make working with data more efficient.

GENERAL OPERATIONS

Assist in providing direction and oversight of the team. Support the prioritization of daily tasks to ensure deadlines are being met for work in the department.
Providing input for performance evaluations and department recognition program.
Support the review of work for accuracy to ensure compliance with CRA guidelines and Siloam Mission's policies and procedures.
Effect background investigation to aid resolution of midlevel escalated concerns of individuals/donors.
Assist with staff empowerment and process improvement as identified
Ensure Safekeeping of monetary donations prior to deposit;
Assist in the preparation of cheques/cash for bank deposit
Perform other duties at the discretion of the Donor Care Manager as assigned

EDUCATION & EXPERIENCE

A college diploma preferably in office administration / office management or a combination of education and experience;

KNOWLEDGE/SKILLS/BEHAVIORS

Ability to analyze existing tools and data and provide recommendations
Demonstrated experience in handling large data sets
Demonstrated leadership and excellent communication (oral and written) skills to lead other colleagues;
Strong computer skills and the ability to maintain accurate documentation and timely reporting;
Outstanding attention to detail and organizational skills while coping with repetitive tasks;
Ability to work independently;
Able to positively foster teamwork;
Ability to work in a fast paced, high pressure professional environment;
Skilled at prioritizing, multitasking and time management;
Demonstrated professionalism in the workplace;
Experience working with volunteers in a nonprofit setting an asset;
Familiarity with CRM databases (DonorPerfect) an asset;

RELATIONSHIP

Some amount of in person interaction with colleagues and members of the community who use our services;
Lend support working with Development staff on an asneeded basis for special events;

WORKING CONDITIONS

Work is primarily in an office setting long hours sitting at a desk in front of a computer and using other platforms like team, zoom etc.
Standard hours of Work: Monday
Friday (8:00 am 4:30 pm); *Possible exceptions during peak seasons*View all jobs at this company