Customer Experience Representative - Bolton, Canada - Titanium Transportation Group Inc.

Titanium Transportation Group Inc.

Verified Company

Bolton, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Company Profile
Titanium is a leading logistics and transportation company servicing Canada and the United States. We are a recognized consolidator of asset-based transportation companies, having completed twelve acquisitions since 2011.

Titanium has also been ranked by Canadian Business as one of Canada's Fastest-Growing Companies for twelve consecutive years, and in 2020 was recognized by Financial Times as one of America's Fastest-Growing Companies.

We are one of only three publicly traded Transportation Companies in Canada. We welcome growth, new ideas and the provision of opportunity

Job Summary
The Customer Experience Representative will work as a member of our front-line service team, focusing on client support.

They work directly with clients to assist with shipments and offer excellence in customer relations by providing a positive interaction experience on all levels.

In addition, this role will have direct interaction with customers and internal team members to ensure seamless communication.

Job Duties and Responsibilities

Respond to customer inquiries providing support as required.
Process data entry requirements relative to operational movements.
Communicate with shippers, receivers, customers, and internal departments to gather information and book appointments.
Address challenging customers and problems that require escalation outside of the department.
The report, analyze and resolve system, clients, and operational issues that impact service quality.
Maintain records and statistics relative to assigned processes.
Perform general office functions as required.
Ability to perform tasks independently.

Job Requirements

Successful completion of High School Diploma.
Strong verbal and written English communication skills.
Proficient with the use of a computer and Microsoft Office Software (Outlook, Excel, Word, PowerPoint)
Ability to communicate effectively with others and work as a member of a team.
Strong ability to multitask and effectively manage work requirements.

Preferred

Previous experience in the logistics transportation industry would be considered an asset.
Experience working with TMW software would be considered an asset.

Position Details

Fulltime employment in an office environment.
Cellphone allowance.
Quarterly commission incentive.
Afterhours may be occasionally needed.
Group Benefits offered health and dental.
Share Purchase Plan an opportunity to buy company shares through payroll at a 100% match.
Titanium is committed to investing in our employees through annual performance reviews we promote from within
We thank all applicants in advance; however, only applicants being considered for an interview will be contacted._