Desktop Support and Coordinator - Toronto, Canada - TD Bank

TD Bank

Verified Company

Toronto, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

397768BR

Technology Solutions

Toronto, ON

February 7, 2023

Company Overview

Department Overview

Building a World-Class, Diverse and Inclusive Technology Team at TD
We can't afford to be boring. Neither can you. The scale and scope of what TD does may surprise you.

The rapid pace of change makes it a business imperative for us to be smart and open-minded in the way we think about technology.

TD's technology and business teams become more intertwined as new opportunities present themselves. This new era in banking does not equal boring. Not at TD, anyway.

TD IT Operations is home to a team of highly-valued professionals recognized for both their customer-service mindsets and dedication to seamless 24-7 running of our infrastructure technologies. They also manage what we call the implementation and delivery life cycle for IT components across the various technology groups. Component installation, maintenance and decommissioning, operational or help desk support, system performance, capacity and availability monitoring, migration, emerging technology assessment, implementation, release management and deployment support - you name it.

There's room to grow in all of it.

Job Description:

Responsibilities
- creating and tracking incidents via service now
- hardware ordering - responsible for receiving and delivering hardware.
- coordinating new hires/interns/coops - working closely with TBM

RMA requests with various vendors

- hardware inventory\\stock
- project coordinating, record keeping of deployments, hardware\\software rollouts
- desktop support with front-office and back-office staff
- collaborate with large diverse teams
- workstation moves, adds and changes

Requirements:

Highly motivated, energetic with great communication skills
Ability to handle multiple calls/tasks in fast paced environment
Regular working hours vary between 6:30am 6:00pm EST
Strong understanding of Microsoft Windows 10 and O365 suite
Knowledge of virtualization technologies, especially Citrix, RAS and RAPs
ITIL knowledge is a plus

Additional Information

Join in on what others in TD Technology Solutions are doing:

Inspire a positive work environment and help champion quality, innovation, teamwork and service to the business.
Learn voraciously, stretch your thinking,

Hours

37.5

Inclusiveness

At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported.

We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve.

If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.