Resortfees - Front Desk Golden Beach - Roseneath, Canada - Great Blue Resorts

Great Blue Resorts
Great Blue Resorts
Verified Company
Roseneath, Canada

1 month ago

Sophia Lee

Posted by:

Sophia Lee

beBee Recruiter
Description
Great Blue Resorts owns and operates 8 private resort lakefront properties located throughout Ontario's cottage country. These properties offer outright ownership of beautiful pre-manufactured seasonal recreational cottages. Our resorts have full facilities including community areas, swimming pools, splash pads, multi-sports courts, playgrounds and beaches.

Front Desk Person Role Overview

The Front Desk role is designed to ensure the Corporate Objectives of maximizing profitability and Owner, Guest & Staff happiness for their resort by following the 3V Philosophy of Visibility, Velocity and Value.

The Front Desk person is a strong sales driver, profit focused and people oriented.

This Position is key to managing administrative activities in the Welcome Centre building and sustaining positive relationships, ensuring customer satisfaction and strong financial returns for investors while generating revenue through chargeable owner maintenance jobs plus through concession and add-on sales.


Skills:

A Front Desk Person should possess strong time management skills with the ability to perform multiple revenue generating opportunities and providing resort support with potential owners, existing owners and rental guests.

Responsibilities/Accountabilities

The Front Desk Person role is to ensure the maximum profitability of all incremental business activities, while providing customer satisfaction through high standards of service and positively impacting the overall customer experience.

The Front Desk Person's responsibility will include but not limited to the following:

  • Check In
-
2.

Check Out:

  • Post Check out
  • Concessions

The Front Desk Person must strive to support a safe, clean and well-maintained resort to our daily, weekly and annual guests by supporting the resort team as required below.


  • Welcome Centre Cleaning - Entrance, interior, washrooms, signage
  • Signage updated to promote add on services
  • Incident Report management
The Front Desk Person is responsible for the accuracy and completion of all resort related administration, paperwork and document requirements including:

  • Front desk management
  • Visitor Sign In
  • Deliveries
  • Reports
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