Bilingual Administrative Assistant - Barrie, Canada - Travel Guardian Insurance Ltd.

Travel Guardian Insurance Ltd.
Travel Guardian Insurance Ltd.
Verified Company
Barrie, Canada

2 weeks ago

Sophia Lee

Posted by:

Sophia Lee

beBee Recruiter
Description

Company Overview
Travel Guardian Insurance is one of Canada's largest travel insurance companies specializing in out-of-province/country emergency medical insurance.

For over 25 years, our clients have trusted in our experience to provide insurance products that enable them to travel with ease and confidence.

We pride ourselves on being able to offer travel insurance to virtually anyone, never compromising on quality of care.

Our knowledgeable and dedicated staff will work diligently with our clients to strive for the best coverage plan cost and overall experience - each and every time.

We are currently seeking an experienced and customer service-oriented
Bilingual Administrative Assistant for our Barrie, ON office. This is a full-time, permanent position.


Key Responsibilities

  • Answer a highvolume of calls, communicating with new and existing clients to complete a medical questionnaire, ensuring the accuracy/timeliness of the information. This information is used by the insurance agents (sales team) to provide quotes to their clients.
  • Enter new client information as well as update existing client information into computer database system
  • Manage and resolve client concerns and complaints as well as identify and escalate priority issues when required
  • Followup with client calls where necessary
  • Provide other administrative support to staff

Key Competencies

  • Must be fully bilingual (English and French), both verbal and written skills
  • Strong knowledge of customer service principles and practices and able to deal with a mature clientele
  • Strong individual and team player with a positive attitude
  • Efficient time management skills to be able to prioritize activities, especially when there is a high volume of tasks
  • Strong skills in communication (verbal, written and listening), attention to detail, problem analysis/solving and overall work ethic
  • Selfmotivated and able to work under pressure within a fastpaced, highvolume environment

Education/Knowledge/Experience

  • Proven administration and office experience (or relevant experience)
  • Basic understanding of the insurance industry an asset
  • High school diploma or equivalent preferred
  • Accurate/thorough data entry and typing skills
  • Must be eligible to work in Canada


Our business hours of operation are Monday to Thursday 9:00 am - 5:00 pm, Friday 9:00 am - 4:00 pm.

Hours may vary upon the needs of the company.


Job Types:
Full-time, Permanent


Salary:
$16.75-$19.00 per hour


Schedule:

  • Day shift
  • Monday to Friday

Ability to commute/relocate:

  • Barrie, ON L4N 5R7: reliably commute or plan to relocate before starting work (required)

Application question(s):

  • Ability to speak English and French?

Experience:


  • Administrative/Office: 2 years (preferred)

Work Location:
In person
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