Program Analyst - Halton, Canada - Centre for Skills Development

Centre for Skills Development

Verified Company

Halton, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Embark on a Bright Future with the Centre for Skills Development
Are you entrepreneurial, client-focused and committed to teamwork and excellence? Do you enjoy working with clients from diverse backgrounds? If you want to work for a recognized leader in career and workforce development, then consider a career with Centre for Skills Development

Headquartered in Burlington, Ontario, with locations in Oakville, Milton and Clarkson, Centre for Skills delivers high caliber employment services, language training & immigrant services, skilled trades training and literacy upgrading.

Providing people with opportunities to build a better future and making a positive impact on peoples' lives is integral to the business of Centre for Skills.

For more information, visit:

The Opportunity
Job Number: 389

Job Title:
Program Analyst

Department:
Employment Services

Location:
In person with travel in Halton and Peel

Start Date:
May 2023

Schedule:
Full-time (35 hours/week)

Hours of Work:
Monday to Friday, 8:30am - 4:30pm

The Program Analyst will support the quality assurance team in collecting and analyzing service delivery data and provide feedback and insights for improving Integrated Employment Services (IES) delivery.

These are your responsibilities:

Establish and maintain strong working relationships with the Centre for Skills' Employment Services staff
Support the development and maintenance of the Integrated Employment Services (IES) Internal Documentation and Internal Reporting system consistent with Service System Manager (SSM) requirements
Interpret contractual requirements and changes and coordinate training and education of Integrated Employment Services (IES) staff, as necessary
Work to continually improve processes to maximize efficiency, effectiveness, and productivity in support of enhanced client outcomes
Evaluate processes to identify service delivery issues, and recommend changes in Referral, Intake, Progress, and Monitoring processes, as necessary
Actively participate in the financial and client records audit processes, summarize audit results, and recommend effective changes in areas needing improvement
Contribute to corrective action discussions and actively participate in quality improvement activities, as necessary
Evaluate contractual compliance by executing adhoc reviews and scheduled audits to verify and ensure data integrity
Examine and analyze financial records, documents, and information to ensure their accuracy and completion
Ensure all documentation required to support monitoring and financial claims is completed accurately
Ensure all monitoring outcomes and financial support claims are submitted and approved according to Service System Manager (SSM) schedule
Perform claim reconciliations to ensure information in various internal and external databases match
Report financial discrepancies and errors to the Centre for Skills' Controller
Communicate findings by preparing and presenting reports and identifying issues through the analysis of Service System Manager (SSM) and Internal Reporting systems
Identify issues impacting contractual compliance and support the development of solutions
Assist with forecasting for budget and targets, and with continuous improvement plans with focus on positive outcomes.
Train new staff in processes for Service System Manager (SSM) guidelines, SSM Client Databases, CaMS, and CTS for WDS referrals
Attend all Employment Services team meetings, distribute Service System Manager (SSM) communications and training information
Maintain current service delivery knowledge by staying uptodate with contractual requirements and SSM changes
Provide support to Site Coordinators, Senior Program Coordinator and/or leadership team during monitoring and audit visits from Service System Manager (SSM)

What you need to bring to this job:
To perform this job successfully, an individual must be able to perform each essential duty listed above satisfactorily. The requirements listed below are representative of the knowledge, skills and abilities required.

Employees who do not possess the requirements for a job at the time of hire are expected to attain the skills, knowledge and abilities required within a specified period as agreed upon, in writing, with the hiring manager.

Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

Postsecondary degree/diploma in Business Administration with a focus on data analysis / auditing processes and 3+ relevant years of experience
Knowledge of Integrated Employment Services, under the new Service System Manager (SSM) delivery model and guidelines an asset
Excellent analytical, problem solving capabilities
Highly effective teamwork, organizational, communication and time management skills
Ability to work in a fastpaced environment and handle multiple priorities on an ongoing basis