Analyst - Client Services, Business Effectiveness - Toronto, Canada - CIBC

CIBC

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

We're building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what's right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work.

Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit

Job Description:

What You'll Be Doing

The Analyst is required to be the main point of contact, responsible to provide a valuable customer experience when onboarding and dealing with Global Markets customers in a fast-paced environment with competing priorities.

Reporting to the Head of Customer Services or Team Leader delegate, the Analyst is accountable for successfully completing Anti-Money Laundering/Know Your Customer (AML/KYC) due diligence and complete related projects/initiatives by understanding the Enterprise policies and Standards pertaining to AML/ATF, Regulatory and Tax Reporting requirements.

It is expected that the analyst will deliver high quality results as per the agreed-upon objectives and timelines.

The primary objective is to onboard Capital Markets Institutional customers and the deliverables will be centered around the collection of KYC information and detailed analysis through AML due diligence on counterparties and those associated to the counterparties.

At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of onsite and remote work) will be discussed at the time of your interview._

How You'll Succeed- Serve as the single point of contact for front office sales and internal departments (e.g. Credit, Legal, Operations etc.) on assigned cases/customers.

In addition, must coordinate with business sponsor/supervisor and responsible teams to complete their respective tasks in the customer onboarding system in order to bring all onboarding cases to completion on a timely basis in a fast-pace environment.- Willing to learn, self-educate and maintain a high level of knowledge of Capital Markets business products as well as AML/KYC standards primarily in Canada, the US and UK; and partner with peers to deliver accurate information on AML requirements and timely onboarding to ensure excellent customer and employee experience.- Follow Customer Services Procedures and Processes to ensure accurate, smooth and seamless onboarding for Capital Markets customers.- Conduct research and inquiry to obtain document requirements for the initiation of onboarding, offboarding as well as remediation.- Reach out to customers/sales and trading desks requesting documentation for onboarding or review purposes.

Ensure follow up with the customer to obtain all documentation and disseminate relevant information to the respective internal teams. Should be able to quickly assess factors that affect the customer's AML risk rating/profile through research in order to make timely decisions and take appropriate action as necessary for high risk customers.- Assist the regional Customer Services teams to complete high priority projects/ initiatives, as needed.- Comfortable within a challenging environment where priorities often shift and time pressures demand a rapid response to requests from various stakeholders.- Focused attention to detail when conducting AML Due Diligence and data management initiatives.- Work in a dynamic team environment where sharing of skills and knowledge is critical.

Who You Are- Individual must be vigilant in delivering results, have strong attention to detail, and focus on overcoming obstacles.- Focus on delivering a seamless and smooth "customer experience" regardless of the complexity of the Capital Markets internal infrastructure.- Minimum 1 year of experience in AML / KYC, preferably in an onboarding or periodic review function in Capital Markets- Maintain a sense of urgency and ability to prioritize and multi-task.- A "can do" attitude is a must with a passion for driving solutions.- Ability to successfully influence many different groups and individuals to deliver high quality and timely deliverables.- Ability to directly address conflicts and escalate issues, where appropriate.- Strong results-orientation that includes adherence to deadline while maintaining high quality results/output- Ability to communicate effectively at all levels of the organization, including customers and front office individuals.- Strong sense of accountability and ownership over "customer experience" and end-to-end customer onboarding processes.- Ability to successfully navigate a complex infrastructure that involves numerous groups and individuals.- Review and hold individuals responsible for performance metrics and service level agreements.- Excellent analytical, problem solving, and time management skills.- Comfortable working with a team and individually to deliver results.

- Strong working experie